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Consumer Advocacy Editor

Chili Palmer

Chili Palmer covers home tech services, with a special focus on understanding what families need and how they can stay connected on a budget. She handles internet access and affordability, breaking news, mobile services, and consumer trends. Previously writing under the name Rebecca Palmer, Chili’s work as a writer, reporter, and editor has appeared in a wide range of news, consumer tech, and business publications.

Woman frustrated by internet outage
How To Stay Connected in a Natural Disaster

by | Jul 23, 2024 | Emergency, How-To

Build a climate change disaster toolkit, and get tips on staying connected in a hurricane.

WOW low-income internet feature image
How To Get Low-Income Internet through WOW!

by | Jun 21, 2024 | Brand Guides, How-To, Low-Income

WOW! is no longer part of the ACP, but you can get simplified pricing plans for $30 per month.

Starlink low-income internet feature image
Does Starlink Offer Low-Income Internet?

by | May 29, 2024 | Brand Guides, FAQ, Low-Income

Starlink never offered low-income internet, and the end of ACP won’t change that.

Woman working at desk with a computer
Brightspeed brings fiber internet to 1M+ homes in 20 states

by | May 15, 2024 | Brand Guides, News

Fast fiber internet from Brightspeed could be coming to your neighborhood If you live in the South or Midwest, NJ, or PA. Read about plans to replace DSL infrastructure by 2026.

man in front of computer monitor looking frustrated
Got Slow Internet? 4 Cold, Hard Facts (And 6 Solutions to Everyday Errors)

by | Apr 9, 2024 | How-To, Technology

It’s not me, it’s you: Why slow internet isn’t always a problem on your end.

Illustration of rural communities conencted by high speed internet
How fast should your internet be? The FCC now says 100Mbps

by | Mar 14, 2024 | Industry Exclusive/Entertainment, News

Download speeds of 25Mbps are no longer fast enough to fully participate in modern society, according...