Internet Service Provider Review of Phoenix

We surveyed 1,000 internet customers in Phoenix and its surrounding areas, analyzed nearly 60,000 speed test results, and compared plans and pricing to see how internet service providers (ISPs) stack up in Arizona’s increasingly popular capital city.

Our methodology uses three proprietary datasets to determine ISP quality: performance data gathered from the HighSpeedInternet.com speed test, pricing data from our internet plan index, and customer survey data from our extensive annual surveys.

See our detailed methodology for a breakdown on exactly how we determine which ISPs are the best.

Why Quantum Fiber is the Best Overall in Phoenix

Quantum Fiber rose up as Phoenix’s Best Overall ISP due to its outstanding customer ratings, competitive speeds, and, most of all, overwhelming value. Quantum Fiber’s fiber-optic internet is, without a doubt, the best service you can get in the Phoenix area. Customers get the fastest plans, symmetrical bandwidth, and unlimited data. But what really seals the deal are the customer-centric policies it champions, most notably, very affordable pricing and thorough customer support.

Why Quantum Fiber is the Best Value in Phoenix

Quantum Fiber plans start as low as $30 per month, which is the lowest pricing from any major internet provider in the Phoenix area. And for that low rate, you get a full-on fiber internet connection with all the perks: symmetrical speeds, very low latency, and plans that pack more bandwidth for the dollar compared to competitors.

The best part? You get a lifetime price lock on your rate, guaranteeing that your plan rate will never increase as long as you keep the plan active. Additionally, when we sized up all the fiber internet plans in the U.S. in a separate study, Quantum Fibers’ 500GB plan easily took the crown as the best fiber plan in the country.

We compared what you get for $50 a month from each of Phoenix’s major providers, and it’s easy to see the advantage Quantum Fiber customers enjoy. Quantum Fiber achieves the highest-value score whether we take plan prices at face value or dig deeper. We incorporated policies, plan offerings, and, most importantly, customer feedback, and Quantum Fiber came out on top as Phoenix’s Best Value ISP and Best Overall ISP.

Best value internet plans in Phoenix

Why Cox is the Fastest in Phoenix

Cox is proving that cable internet can still pack a punch with the fastest average speeds in the Phoenix area. We used our speed test results to determine plan speeds in Phoenix, which we find more insightful than going off an ISP’s advertised speeds. Cox’s real-world average speed of 228Mbps is the fastest in Phoenix.

Cox is no stranger to speed awards. In 2024, Cox was the nation’s fastest provider, even topping cutting-edge fiber providers like Google Fiber and Verizon. Cox maintains the fastest speeds by consistently upgrading its plan speeds, oftentimes at no charge to the customer, keeping residential customers’ connections competitive with increasing internet demands year-over-year.

In 2023, Cox pushed a free speed upgrade for most of its internet plants, including doubling the speeds of its most popular internet plan from 250 to 500Mbps. In the Phoenix area, Cox offers up to 2,000Mbps—that’s enough speed to never have to think about your internet bandwidth again.

Why Verizon is the Customer’s Choice in Phoenix

We surveyed 1,000 Phoenix area residents on their internet service, and Verizon received the highest ratings in every category. Customers gave Verizon top marks for internet speed, pricing, reliability, customer service, and overall satisfaction. Verizon has been in the internet game as long as anybody, and it’s been one of the nation’s top cellular providers for decades. It’s no surprise that when Verizon merged its two primary services, internet service and cellular broadband, the results reflect the highest quality.

Why Verizon is the Most Trusted in Phoenix

We surveyed Phoenix internet customers on several data points to determine how dependable their internet providers are and how they’d rate their trust in their ISP. Verizon is the most-trusted ISP in Phoenix.

Customer trust rating

Customer trust in their internet provider depends on several factors, including service reliability, straightforward policy and billing practices, and the ability to keep customer data and connections secure. In addition to receiving the highest direct customer trust rating in the survey, Verizon also received the best customer feedback for each key trust factor.

Customer reliability rating

Being able to count on your ISP for consistently reliable service is fundamental, and Verizon customers clearly feel their connections are dependable, with the highest reliability ratings in Phoenix.

Verizon customers report fewer price hikes

A big part of customer trust comes from not having to worry about random price hikes, and Verizon customers reported the fewest incidents of price hikes in Phoenix.

Have you ever experienced a price hike on your internet bill?

Why T-Mobile is the Easiest Internet Switch in Phoenix

We weren’t at all surprised to learn that T-Mobile customers in Phoenix had the easiest experience when switching providers. When we analyzed the internet switching experience for all ISPs in the nation, T-Mobile was the obvious choice for customers looking for a quick and easy transition.

T-Mobile 5G Home Internet has an incredibly streamlined installation that takes anywhere from 15 to 30 minutes tops. There are no technician appointments, and the gear is plug-and-play with an easy and effective app that walks you through the entire process.

Choosing a T-Mobile plan is also incredibly easy, and the policies are extremely straightforward, without any tricks or holdups in the fine print.

Disclaimers