Which Internet Providers Offer a Money-Back Guarantee?

A money-back guarantee ensures that customers can get a refund when a service is canceled within a specific timeframe. The duration of a money-back guarantee varies depending on the internet provider, but it can last anywhere from 15 to 60 days. A money-back guarantee isn’t a free trial since you need to pay any service fees up front, but it does guarantee you can get some or even all of your initial sign-up costs back if your new internet service isn’t up to par. Let’s take a look at some of the best internet money-back guarantees available now.

What is included in a money-back guarantee refund?

A money-back guarantee could include service charges, equipment fees, shipping and handling, and installation fees, but it varies by internet provider. Some providers might only refund equipment and service charges, while others could refund everything but taxes paid. Be sure to read the fine print before you shell out on a pricey internet plan, so you know exactly what your refund will include.

Once you know what you’ll be refunded for, you’ll want to make note of the guarantee period and set a calendar reminder to make sure you don’t miss the return window. We recommend shopping around in your area before you commit to a plan or provider to ensure you’re picking the best option for you—then you may not end up having to rely on a money-back guarantee to fall back on at all.

Let’s learn more about the best money-back guarantee offers from some of the top providers in the nation.

What internet providers offer a money-back guarantee?

The following national internet providers currently offer a money-back guarantee, but you’ll also want to check for any local internet providers that may also offer money-back guarantees.

• Xfinity
• Spectrum
• Optimum
• T-Mobile 5G Home Internet
• Starlink
• Verizon 5G Home Internet
• Cox
• CenturyLink
• Frontier

You can get anywhere between a 15- up to a 60-day money-back guarantee from some of the top internet providers. Some providers label money-back guarantees differently, like CenturyLink and Frontier’s Satisfaction Guarantees or Starlink’s refund policy, but most internet return policies function the same way despite the terminology difference. Let’s take a look at the duration of each provider’s money-back guarantee and what’s included in the refund.

Most internet providers typically offer a 30-day money-back guarantee. But the shortest guarantee is half that with the T-Mobile 5G Home Internet 15-day test run. The longest guarantee is from Optimum, which spans a total of 60 days. Most guarantees are long enough for you to get a good idea of how the service performs in your household and decide if you want to keep the service or opt for a refund.

Mark your calendar for the end of the money-back guarantee

While the duration of a money-back guarantee is important, in order to take full advantage, you’ll need to return all equipment and cancel your service before the guarantee ends. If you miss the return window by even a day, you not only risk losing your refund, but you might also have to pay early termination fees on top of that to finalize the cancellation.

You could also be charged for unreturned equipment if you forget to send it back during the return window, so keep track of all equipment and be ready to ship it back or return it to a store in person. As soon as you decide you don’t want to keep the service, start the return process. Don’t wait until the last minute and risk not being able to take full advantage of a money-back guarantee.