Category: FAQ

by Kevin Parrish | Jul 31, 2025 | Brand Guides, FAQ, Low-Income

Optimum Advantage Internet is designed for low-income households. Find out if you qualify.

by Kevin Parrish | Jun 13, 2025 | FAQ, Technology

Confused about megabits and megabytes? We’ll explain what the difference is so you can keep them straight when it really counts.

by Chili Palmer | Jun 5, 2025 | Brand Guides, FAQ, Low-Income

Sparklight’s Lift plan lets low-income customers skip autopay, installation, and equipment fees.

by Austin Aguirre | Jun 2, 2025 | FAQ, Internet Speed Guides

Finally – your ultimate guide to fixing slow internet. Quick fixes, step-by-step help, common problems, factors that might effect speeds, and more.

by Peter Christiansen | May 1, 2025 | FAQ

Internet connections are often talked about in terms of maximum speed and ideal conditions, but in...

by Kevin Parrish | Mar 7, 2025 | FAQ, Technology

If you still find spots in your house where you don’t get internet, you may need to move your router. Here’s where you should place it.

by Kevin Parrish | Mar 3, 2025 | FAQ, How-To

To change your Wi-Fi password and increase your network security, you’ll need a few things first. This guide will walk you through the steps to change your network name and password.

by Kevin Parrish | Feb 28, 2025 | Equipment Guides, FAQ, Technology

Have all your equipment but don’t know where to start? Our guide walks you through the setup.

by Kevin Parrish | Feb 26, 2025 | Equipment Guides, FAQ, Internet Speed Guides

A router can’t change your internet speed, but it can make connections run slow. Find out why.

by HSI Staff | Feb 19, 2025 | FAQ

Once you’ve made the decision to upgrade to a broadband internet connection, you’ll have to either...

by Kevin Parrish | Feb 8, 2025 | Equipment Guides, FAQ

Logging in to your router, gateway, or mesh system is easy. We show you how.

by Peter Christiansen | Feb 5, 2025 | FAQ

Many people are unhappy with their current internet plan but are nervous about making the switch...