Highest-rated internet providers in Austin
EarthLink is by far the highest-rated internet provider in Austin. It ranked first overall in our customer satisfaction survey. Additionally, AT&T landed in second place among internet providers in our survey
Spectrum ranked toward the bottom of the ISPs in our survey, however, it did rank substantially higher in the area of customer service, placing it closer to the middle of the pack.
CenturyLink took last place overall in our survey, however, customers did rank it slightly higher when it came to satisfaction with the price of their internet. CenturyLink still operates a DSL network in most of its service area, so its low scores in speed and reliability will likely improve as it expands its fiber coverage.
Google Fiber did not participate in our customer satisfaction survey, but consistently receives positive reviews from customers.
Fastest internet service providers in Austin
Google Fiber currently offers the fastest internet plan in Austin, with its 2 Gig plan now available in some areas of the city. Other gigabit internet providers include:
AT&T offers internet at speeds up to 1000 Mbps
Spectrum offers internet at speeds up to 1000 Mbps
EarthLink offers internet at speeds up to 1000 Mbps
Grande Communications offers internet at speeds up to 1000 Mbps
When it comes to internet speed in Austin, AT&T is the top dog. AT&T customers in Austin get access to the provider’s speedy fiber network, with speeds up to 1 gig available at a reasonable price. Spectrum also offers solid speeds (up to 100 Mbps).
CenturyLink falls quite short of the pack with only 15 Mbps available in Austin. However, if you’re on the southwest side of town—where AT&T has a coverage gap—CenturyLink may be a good bet.
If none of these providers offer the package you need, you can also consider satellite internet. Although it’s far from the fastest option, both Viasat and HughesNet cover the entire area (as well as the whole rest of the country) and have speeds ranging from 12 Mbps to 100 Mbps.