Internet Providers in Austin, TX
Austin Residential Internet Coverage
In Austin, both the capital and one of the largest cities in Texas, there are numerous Internet service providers that cover all of the city or specific neighborhoods. With different speed packages, there are options for businesses and residential areas.
AT&T is one of the largest Internet service providers in the United States, and its Texas service areas covers all of Austin.
Fiber Internet is available through Centurylink Prism in select parts of Austin, primarily neighborhoods in the far north. Neighborhoods within this service area include North Austin, North Lamar, and Windsor Hills.
Frontier Communications has a service area that covers some outer neighborhoods of Austin, including Garrison Park in the southwest and Gateway in the northwest.
High-speed residential and business cable packages are available through Time Warner Cable, which provides service to the entire city of Austin. Coverage stretches from North Burnett and North Austin to Franklin Park and Sweet Briar in the south.
Through Suddenlink Communications, those living in Heritage Hills, Georgian Acres, and Windsor Hills have access to reliable Internet service.
Grande Communications provides service to a substantial part of Austin, with coverage starting as far north as Brentwood and Highland before reaching southward to West Gate, South Lamar, and South Manchaca. The areas of Pleasant Valley and Montopolis are not in the Grande Communications service area.
Customer Reviews of Internet Providers in Austin
I switched to Digital 724 Networks for my business in Bee Cave last year. Not only are their prices very good, the service is outstanding. I have had ATT and TW in the past, you could never get help from them. I contact Digital 724 and usually within no time at all they have it resolved. My sister uses them in San Antonio and she brags about them all the time
Sherill Quarles Austin, TX 2016-09-19
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0 /5 people found this review helpful
Every time I've used Time Warner, they continually raise their rates over a short period of time. They don't care about their customers at all. I'm tired of it!
Mary Davis Austin, TX 2016-06-25
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0 /4 people found this review helpful
Time Warner's service was extremely unreliable so I was forced to discontinue after suffering many frustrating troubleshooting sessions with their online and telephone support in an attempt to determine why I was getting fifty percent packet loss from their service.
Steve B Austin, TX 2015-07-09
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25 /26 people found this review helpful
I can recall a time when Time Warner cared about their customers. Their speed is poopy, the services is meh. I just want faster internet. Plain. And. Simple.
Jarrod Williams Austin, TX 2015-04-29
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15 /16 people found this review helpful
Time Warner provides minimal internet service with poor quality customer. They provide equipment and outsource all installation
Kerry Pickens Austin, TX 2015-04-11
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12 /13 people found this review helpful
The service is incredibly expensive and the speed is not consistent. We're practically being punished for not bundling Internet and tv or phone
Jimena C Austin, TX 2015-03-30
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64 /67 people found this review helpful
We have had Time Warner (this time) for a year and a half. We had been Time Warner customers for over six years previously but switched to ATT and were very unhappy with service, speed of internet and deceitful pricing. So, we switched back to Time Warner in September twenty thirteen and have been happy with internet speed, customer service but pricing could be a bit lower in my opinion.
KAREN KIRCHEM Austin, TX 2015-02-27
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10 /10 people found this review helpful
Time Warner Cable is a unremarkable, yet reliable provider. The reliability is the key point because the network for the most part is up. If it happens to go down, it can take days to weeks to get a repair, but luckily this doesn't happen too often. The biggest draw back is price point. The service levels tend to be more expensive than they need to be, and their technical and customer assistance people double as sales people and will try to upgrade you. Many of these people have no idea what bandwidth is or how it is used and use buzz words and misinformation they get from meetings (or just plain make up) to try and upgrade customers that do not need it. Because reliable, high speed internet is kind of a utility in this modern time, it is horrible that companies get monopolies in areas, but for the only real option, it is okay.
Christopher Levi Austin, TX 2014-12-28
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12 /12 people found this review helpful
When I first signed up with Grande, they were definitely the cheapest option and one of the few that offered JUST internet. Unfortunately, my bill has steadily rose over the last five years and I've realized I'm paying more for less bandwidth than I would at AT&T or Time Warner....and I'm probably getting a slower internet speed in all honesty. I've decided to go back into the market and found that I could pay five dollars more at one of Grande's competitors and get a significantly faster internet speed plus a phone line. All-in-all, I would have stayed with Grande had my monthly cost not risen so much since it wasn't necessarily a bad (or good) internet provider.
Breanne Miller Austin, TX 2014-12-05
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18 /20 people found this review helpful
I have been super happy with the internet service provided by Grande Communications, but the monthly pricing seems outrageous for the internet only service. Internet service should not be cheaper with a bundled service. Unfortunately, I will be looking for a more affordable option.
Molly W Austin, TX 2014-09-11
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25 /26 people found this review helpful
The service is always quick, we typically get a technician out the next day. If we have an outage and we ask their advice they give a courtesy call back withing twenty four hours to see if we have resolved the issue or need a tech to come out. They have yet to complain about my children screaming in the background haha.
Brent P Austin, TX 2014-08-17
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10 /11 people found this review helpful
AT&T Customer
Good, reliable service. First router was weak but promptly came out to replace with a more powerful upgrade at no cost. Have recommended to many friends and will continue to do so.
Mike Oliver Austin, TX 2014-03-21
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12 /13 people found this review helpful
I can not recommend Grande highly enough. fiber optic with service that is spectacular and prices that can not be beat. I have had 2 other providers that I will not name here and will only say that one was a nightmare and the other just a bad dream. with Grande I am in heaven and like this company so much even when google arrives it will be very difficult for me to want to switch.
Ralph Mcgahagin Austin, TX 2014-03-20
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12 /16 people found this review helpful
we have grande, it is slow and unreliable, but it is cheaper than time warner or anything else in our area. There customer service is also pretty bad and install people don't take the time do the job right.
Christian Hartnett Austin, TX 2014-03-20
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25 /31 people found this review helpful
AT&T Customer
AT&T has been WAY better in quality and customer service than I ever had with Time Warner. With TW my modem was constantly going down and I work online so I HAVE to have reliable internet service. The four years I've had AT&T broadband I have had only ONE issue with connection, which one call to them solved it in less than 30 minutes. I am VERY happy with AT&T and will stay with them for the long haul.
Elisa Perkins Austin, TX 2014-03-19
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10 /12 people found this review helpful