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T-Mobile 5G Home internet is one of the easiest internet services to install yourself. There’s no networking cabling, no technician appointment, and you don’t even have to wait for a modem in the mail. You can waltz into a T-Mobile store, sign up for a plan, grab your free rental modem, and be up and running after a breezy 15-minute self-install.

In our home test of T-Mobile 5G Home Internet, the entire process (including signing up, picking up the modem from a T-Mobile store, and installing the service) took just over an hour. That’s something we cannot say about any other ISP.

T-Mobile has made it really easy to switch over. Here’s how you get started with a new T-Mobile internet plan.

Want a great deal on T-Mobile 5G Home Internet?

Get $150 Virtual Prepaid Mastercard®, which is good for three months of service, when you switch to T-Mobile. Also, get a free 5G Wi-Fi Gateway with free shipping.

 

Now is a great time to sign up for T-Mobile 5G Home Internet

PlanCostSpeedDetailsOrder online
T-Mobile Home Internet
  • $40.00/mo. with a Go5G Next, Go5G Plus, or Magenta® MAX phone plan*
  • $50.00/mo. with any Voice plan*
  • 72-245Mbps
    • Free internet gateway rental
    • Fast, free, and easy install
    • Unlimited data
    • No contracts

    In addition to the great deal above, these limited-time perks are included if you sign up for T-Mobile now:

    • Get $50 back when you switch to T-Mobile Home Internet via Virtual Prepaid Mastercard® in 12 weeks.
    • Get Paramount+ Essential free for one year.
    • Enjoy SiriusXM free for 6 months.
    • Sign up for Philo TV for one year at only $15/mo.
     

    T-Mobile 5G Home Internet self-installation

    • No appointment
    • No cost
    • No networking cables
    • No wait (if you opt to pick up your gateway)

    Cost: Free

    What you need: T-Mobile internet gateway, device with T-Mobile Internet app (iOS or Android)

    How long it takes: Approximately 15 mins

    Will T-Mobile self-installation work for me?

    T-Mobile’s self-install can be completed in minutes and is designed to work for just about anyone. All you need is your T-Mobile internet gateway and a smartphone with the T-Mobile Internet app installed. Your self-install kit will include a quickstart guide that tells you how to set up the internet gateway and install the T-Mobile app. The T-Mobile Internet app walks you through the rest.

    Because T-Mobile’s 5G Home Internet is so easy to set up, an installation appointment with a tech isn’t necessary or even an option. A self-install is the only way to install T-Mobile 5G Home Internet.

    If you run into a problem with your T-Mobile Internet self-installation, you can contact T-Mobile customer support.

    How long does T-Mobile 5G Home Internet self-install take?

    Installing your T-Mobile Internet takes about 15–30 minutes.

    How to self-install T-Mobile 5G Home Internet

    To install T-Mobile Internet, you need your T-Mobile self-install kit and a smartphone with the T-Mobile internet app. All you do is scan a QR code on the bottom of the T-Mobile gateway and the app walks you through the rest.

    What comes in your self-install kit

    Your T-Mobile self-install kit includes the following:

    • T-Mobile Internet Gateway
    • Power adapter
    • Quickstart guide

    Check your internet speed

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    Download our free, easy-to-use speed test app for quick and reliable results.

    T-Mobile Internet self-install step by step

    Step 1: Download the T-Mobile Internet app on the Google Play store or the iOS App Store.

    Step 2: In the T-Mobile Internet app, scan the QR code on the bottom of your T-Mobile Internet gateway.

    Step 3: Choose a good spot to place your T-Mobile Internet gateway.

    Because T-Mobile 5G Home Internet receives data via cellular signal, the gateway should be placed somewhere near a window (not in direct sunlight) and preferably on the top floor of your home. This way, there are fewer obstructions between your gateway and the cellular signal.

    You can use the T-Mobile Internet app to fine-tune your gateway placement as the app tells you when the gateway is in a good location.

    Step 4: Connect the gateway to power and wait while it boots and connects to the T-Mobile 5G network.

    Step 5: Follow the instructions in the T-Mobile Internet app.

    Step 6: Test your connection with an internet speed test.

    Issues with a T-Mobile 5G Home Internet self-install

    Installing T-Mobile Internet is so straightforward that you’re unlikely to run into any problems as long as you follow the instructions. But if you do run into an issue, try these easy fixes first:

    • Check that your T-Mobile gateway is powered on and has a good 5G signal. You can see the gateway’s signal strength on the gateway’s LCD display.
    • Make sure your device is connected to your T-Mobile Gateway’s Wi-Fi.
    • Restart your T-Mobile gateway. This allows the gateway to clear out any glitches and start fresh.To restart your T-Mobile gateway unplug the power cable, wait 30 seconds, then plug the power cable back in. Wait a few minutes while the gateway boots and reconnects to the T-Mobile 5G network.

    If you’re still having trouble, you can contact T-Mobile Internet customer support.

    What to do if your T-Mobile Internet is working, but the internet connection is slow or spotty

    Your issue may be due to a home networking issue rather than a problem with your new T-Mobile internet.

    Start with our guide on how to set up a home Wi-Fi network, as it may help with general steps you missed.

    Next, try our internet and Wi-Fi troubleshooting guides:

    T-Mobile 5G Home Internet equipment rental

    One of the best perks of T-Mobile’s Home Internet plan is a free internet gateway rental, saving you around $10–$15 per month on your internet bill. And we’re happy to report that the T-Mobile internet gateway is an excellent modem/router.

    In our home test of T-Mobile 5G Home Internet, the T-Mobile gateway exhibited good speeds and Wi-Fi range. The gateway also includes some nice quality-of-life touches, like being able to view connected devices and receive messages from T-Mobile directly on the gateway’s LCD display.

    tmobile gateway equipment on table

    Should you get T-Mobile 5G Home Internet?

    We performed a home test of T-Mobile’s 5G home internet to help you decide whether or not it’s a good option for you. Our conclusion? Yes, T-Mobile is one of the best internet deals out right now. It’s fast enough to handle the internet needs of most customers and its very affordable internet plan includes every perk in the book, like unlimited data, free rental equipment, and no term contract.

    And we’re not alone in our praise for T-Mobile’s internet service. T-Mobile was the top-performing ISPs in our annual customer satisfaction survey, even outperforming some ISP giants, like Xfinity, AT&T, and Spectrum.

    If you’re looking for an alternative to your usual ISPs, we strongly recommend you take a look at T-Mobile 5G Home Internet.

    Decided to go with T-Mobile 5G Home Internet?

    Enter your zip code below to see if T-Mobile 5G Home Internet is available in your area.

    FAQ about installing T-Mobile 5G Home Internet

    Can you install T-Mobile 5G Home Internet on your own?

    You can absolutely install T-Mobile 5G Home Internet by yourself. In fact, T-Mobile’s 5G Home Internet provides one of the easiest setup experiences we’ve seen yet.

    How much is a T-Mobile 5G Home Internet installation?

    T-Mobile’s self-installation is 100% free. There’s not even a monthly charge for the internet gateway rental.

    How fast is T-Mobile 5G Home Internet?

    T-Mobile advertises speeds of  72-245Mbps for its 5G Home Internet. But in our home test of T-Mobile’s internet plan, we usually saw speeds way over the 182 Mbps advertised cap, sometimes even over 400 Mbps. That being said, your speeds will depend on the quality of your home’s 5G signal reception.

    You can install internet by yourself if your home is wired properly for internet service and if your provider has a self-installation option available.

    Self-installation isn’t always an option—some providers require a professional to install your internet service because of wiring issues and other complications. But if self-installation is available, it’s a great way to cut down on extra internet costs. You can use a kit to set everything up, so there’s no need to pay for a technician to come over. Setup is relatively easy, too, so long as you have a bit of technical know-how.

    Here’s everything you’ll need to figure out whether you can install your internet by yourself, how to install your own internet, and how much a self-installation will cost.

    Looking to get internet?

    Are you shopping around and looking for a way to get new internet at your home? The first step is running a search with your zip code below to see what internet plans are available in your area–then you can look at pricing and sign up from there.

    How do you install internet?

    ProviderSelf-install?Installation costsContact for setupView installation guideView plans
    Xfinity YesFree (self-install), $39.99 (Self Install Plus)1-800-934-6489View Installation GuideView Plans
    Yes (in some cases)Free (self-install), $99.00 (pro installation)1-800-288-2020View Installation Guide
    Yes$24.99 (self-install), $59.99 (pro install)1-855-707-7328View Installation Guide
    Yes$15.00 (standard install), $99.00 (pro install)1-866-642-0444View Installation Guide
    YesFree1-800-746-4726View Installation Guide
    EarthLink No$19.95 installation (most fiber plans) $79.95 professional installation1-866-383-3080N/AView Plans
    Frontier Yes (in some cases)Free fiber expert installation, $100 for DSL plan1-877-650-7509N/AView Plans
    Windstream No$50.00 (activation), $35.00 (pro install)1-833-597-1029View Installation GuideView Plans
    NoFree1-800-922-0204View Installation Info
    T-Mobile Home Internet YesFree1-800-937-8997View Installation InfoView Plan

    Depending on the internet provider and plan you get, you can install your new internet package by doing it yourself or by hiring a professional technician to do it for you.

    When you choose to self-install, your internet provider will send you an installation kit in the mail. Once it arrives, follow the instructions to plug everything in and get your Wi-Fi working.

    Not all internet providers have self-installation options, though. That’s because some homes don’t have the right wiring installed—especially for newer technologies like fiber and 5G home internet. It’s likely you won’t be able to self-install if you don’t have phone or coaxial jacks on your walls, or if there isn’t a optical network terminal for fiber installed somewhere in the house.

    If that’s the case where you live, you’ll need a technician to set everything up. They might even need to lay cable underground or run wiring from your home into a utility box on the street.

    Pro tip:

    Self-installation is usually your cheapest option, but you can often get deals on professional installation too. Take a look at our best internet deals page for the latest installation discounts.

    How to self-install internet in 5 steps

    There are a few basic things you’ll need to do to get that internet gravy flowing with your self-installation. Of course, not all providers are the same, so we have more details about specific internet providers farther down on this page, along with links to more detailed installation guides.

    Step 1: Pull your modem or gateway (a standalone modem/ONT and router unit) out of the box and connect it to the wall. Depending on your internet type, you’ll need to plug your DSL modem or gateway into a phone jack, your cable modem or gateway into a coaxial jack, or your fiber gateway into an optical or Ethernet jack.

    If you have a gateway, move on to Step 3. For modems, continue to Step 2.

    Step 2: Plug your DSL or cable modem into your router with an Ethernet cable.

    Step 3: If possible, place your router or gateway in a centrally located part of your home so the Wi-Fi signal can travel better. Keep them away from walls, bulky furniture, and electrical appliances that might interfere with its radio signals.

    Step 4: Once you plug them in, check to make sure your router and modem (or gateway) are blinking properly. The light indicating the status of your internet connection is typically labeled WAN, Internet, or with a globe icon. You can tell it’s working if the light is solid or blinking.

    Step 5: Sign on to your Wi-Fi. Look for your router’s SSID (the name of your Wi-Fi network) in the Wi-Fi menu on your phone, computer, or other device. Type in the network’s default password—it’s usually printed on your router or on the box it came in.

    Voila! You’re online. If you need more details, head farther down this page for more details about installation from specific providers.

    Pro tip:

    Once you’ve finished setting everything up, take an internet speed test to make sure you’re getting the speeds you’re paying for.

    Sometimes Wi-Fi speeds fluctuate. We recommend running multiple speed tests throughout the day to see if your bandwidth changes.

    What’s better: self-installation or pro installation?

    If it’s available to you, self-installation is better for internet service because it saves you money and doesn’t require setting up an appointment with a technician.

    However, self-installation requires a bit of technical skill. And you’ll have to handle technical issues and troubleshooting on your own, which can be frustrating. So hire a pro if you want to be completely hands-off.

    Professional installation usually costs anywhere from $40 to $85, depending on the provider. Self-installation is often much cheaper, ranging from $30 all the way down to no extra cost at all. But you still may be on the hook for activation fees and shipping costs.

    Pro installation

    Pros:

    • Technician handles all issues
    • No technical knowledge required

    Cons:

    • Installation fees can be expensive
    • Appointment times may be inconvenient

    Self-installation

    Pros:

    • No required appointments
    • Lower installation fees (or none at all)

    Cons:

    • Some technical knowledge required
    • Troubleshooting and technical problems fall on you to solve

    Want to compare the best internet plans in your area? Enter your zip code below.

    Pro tip:

    Want some tips on how to make switching internet providers go smoothly? Read our guide to transferring your internet for a hassle-free experience.

    What equipment do you need to install your internet by yourself?

    You’ll need a self-installation kit to set up your internet and get the Wi-Fi flowing throughout your house. You will also need a modem and a router, which you can either rent from your internet provider or buy yourself.

    A self-installation kit usually includes these important items:

    • Modem/router (if you’re renting one from your provider)
    • Coaxial or phone cable
    • Power cord
    • Ethernet cable

    If you have fiber internet, you’ll use an optical cable instead of a coaxial or phone cable. However, it’s unlikely that you’ll be able to set up fiber internet on your own.

    Pro tip:

    Confused about which cables are which? Read our guide to connecting a router for a helpful diagram.

    Which is the best router to buy for home use?

    The best router to buy for home use is Google Nest Wi-Fi, a mesh system that gives you the fastest possible speeds and coverage of up to 2,200 square feet.

    But really the best router depends on your home setup and what you’ll use the internet for. We have a bunch of recommendations on different routers and their strengths—take a look to see which is best for you.

    Taking us back to the topic of installation, we’ve got more details down below on what you’ll want to know as you set up Wi-Fi from various internet providers.

    Search your zip code below to see which of these providers offer internet service in your area.

    Details

    • Self-install kit: $14.99 shipping charge (free in-store pickup)
    • Self Install Plus: $39.99
    • Pro Install: $89.99

    Xfinity self-installation

    Xfinity charges $14.99 to ship your self-install kit to you. A kit will be sent to you over standard shipping, which will take three to five business days to arrive. You can also delay your shipment by up to 25 days if you’re not ready to receive the kit yet.

    If you’re in a hurry, you can have the self-install kit sent over priority shipping for $29.95. That reduces the shipping time to one to two business days.

    To avoid the shipping fee altogether, you can choose to pick up your self-install kit from an Xfinity retail location. We recommend calling first to make sure they have the kit in stock.

    Xfinity offers a Self Install Plus for $39.99. A technician will come to your house with your self-install kit. They’ll help you set everything up and make sure the connections work.

    An Xfinity professional installation costs $89.99.

    Details

    • Self-install kit: Free ($49 activation fee may apply)
    • Pro install: $99.00 (required for DSL)

    AT&T self-installation

    You can opt for free self-installation with many AT&T plans, but sometimes a $49 activation fee may apply. You will need to pay for the pro installation in some circumstances—namely, if AT&T doesn’t have fiber-to-the-home wiring set up in your place already. Professional installation can cost you up to $99.00 but often that fee is waived for the fiber 1 gig and higher plans.

    Find out with installation option is best for you with our AT&T Install Guide.

    Details

    • Self-install kit and activation: $19.99
    • Pro install: $49.99
    • WiFi Pod install: $49.99

    Spectrum self-installation

    Spectrum combines the self-install kit and service activation into a one-time fee of $24.99. Professional installation is usually $59.99.

    Learn how to install Spectrum internet and more with our Spectrum internet installation guide.

    Details

    • Self-install kit: N/A
    • “No-contact” install: $79.95 (free with coupon code)

    Astound Broadband powered by RCN self-installation

    Astound Broadband (RCN) has no-contact installation, so basically a technician comes to your place with the kit to set everything up and then stands in the doorway (or somewhere at a safe distance) and gives you step-by-step instructions. The technician can come inside with your permission to resolve any issues.

    Installation from Astound technically costs $79.95, but you may be able to get a break on pricing, depending on your service area.

    Details

    • Expert Installation: Free for fiber plans, $100 for DSL plan

    Frontier self-installation

    Expert installation for Frontier’s fiber plans are free. Frontier also offers self-installation for some fiber plans.

     

    Details

    • Activation: $50.00
    • Install: $35.00
    • Internet-ready phone jack install: $65.00

    Windstream self-installation

    Windstream requires a $50 activation fee (required even if you self-install) plus a $35 installation fee for professional installation. You can elect for self-installation, but you’ll need a special “internet-ready” phone jack installed in your house.

    DSL internet uses regular phone jacks to give you internet service. But if you have phone service in addition to DSL, you need a splitter in order for both your internet and phones to work at the same time. A splitter—which you can find for cheap on Amazon—filters out all the high frequencies that are used by your DSL signal so that only the vocal frequencies come out the phone.

    It’s unclear from Windstream’s website if that phone jack is any different than a regular phone jack in most peoples’ homes, if it comes with a built-in splitter or anything like that. But installing a jack costs $65. If you choose self-installation, Windstream will mail you a kit.

    Details

    • Install: Free
    View T-Mobile Home Internet

    T-Mobile Home Internet self-installation

    You don’t need a pro to set up T-Mobile’s new, 4G LTE– and 5G–based home internet service. According to one review of how it works, you’ll get a package in the mail with a T-Mobile Home Internet Gateway (a combination modem/router).1 You’ll then need to follow the instructions on the T-Mobile Home Internet app to set everything up.

    This is a fairly new service, so you may need to fiddle around a bit with the settings to make sure everything works correctly. But setup is simple, and it doesn’t cost extra.

    Details

    • Pro install: Free

    Verizon 5G Home Internet installation

    Professional installation is required with Verizon’s 5G Home Internet service. It’s a new technology, and it may take a little extra effort to dial in the connection properly. A technician will come to your house to install a 5G Internet Gateway—a combination modem/router that’s designed to pick up radio signals from a 5G cellular transmitter on the street.

    Installation doesn’t cost extra—just set up an appointment when you sign up for the service.

    Looking for a sweet new internet setup? Search below to see what’s available in your area.

    Sources

    1. Rick Broida, CNET, “T-Mobile’s $60 Home Internet Service: The Cheapskate Review,” May 5, 2021. Accessed June 23, 2021.

    Installation is the most annoying part of getting new internet. You have to schedule appointments with a technician, fiddle around with tangled cables, and fork over extra fees on top of your monthly bill—as if internet wasn’t expensive enough already!

    But installation can go smoothly. Perks—including free installation or self-installation kits—can help you get your Wi-Fi up and running with minimal hassle. We’ve got the lowdown on which providers give you the hookup.

    Pro tip:

    Before you sign up with a new internet provider, see what’s available in your area. You may find a better provider that wasn’t on your radar.

    Get free self-install from Xfinity

    It’s all about self-installation when it comes to Xfinity. One of the biggest internet providers in the country, Xfinity has a wide range of internet packages, and all come with a self-install kit as the default installation option.

    Inside the kit, you’ll have everything you need to get your home Wi-Fi up and running, including Ethernet cables and a gateway router (which costs a monthly rental fee). You’ll need a little tech know-how to set up the Wi-Fi yourself, but it’s no big deal—Xfinity has an app to help you through the process, and we can walk you through that too.

    How do you get it?

    Sign up for an internet plan on Xfinity’s website , and select the self-installation kit as your installation option. The kit will arrive at your home in three to five business days. You can pay extra for priority shipping or choose to delay shipping by as long as 25 days if you’re not ready to get the kit yet.

    Xfinity also has a Self-Install Plus option (basically professional installation) for $39.99.

    Find a cheap pro-install option from AT&T

    Some AT&T plans let you pick self-installation for free, just like Xfinity. Other cases require professional installation—mainly if you’re signing up for one of AT&T’s fiber plans, since a fiber setup usually needs a professional to connect wiring to a utility box on the street.

    If you go pro with AT&T, the cost if free for a fiber plan but professional installation for a DSL plan will cost $99.00. You may be able to get a Visa prepaid card as a sign-up bonus as well to offset the cost.

    How do you get it?

    Look at your installation options when you’re signing up for an internet plan—AT&T will let you know whether AT&T self-installation is possible at your place. Meanwhile, check in with customer service to make sure you’re getting any available discounts or deals.

    Pro tip:

    AT&T often hooks up customers with limited-time promotions and discounts, so be sure to look over our best internet deals for the latest.

    Score top-tier customer service from Verizon

    Verizon is probably best known for its fast Fios fiber speeds and cheap 5G home internet plans, but what the provider really excels at is dependability. A Fios plan gets you a consistent internet connection over a fiber-optic network that is well-maintained, up-to-date, and immune to electromagnetic interference. And if there are any issues, Verizon makes it easy to contact customer care. You can even get technical support over the Verizon app.

    Our annual customer satisfaction survey shows Verizon received top and near-top rankings for reliability and customer service, beating out 14 other providers. So if you’re having trouble with your connection, reach out to Verizon and an agent can help you out.

    How do you get it?

    You can get self-install on most EarthLink plans for a small fee, but fiber plans require you to opt for professional installation. So pick whatever installation option is available and most affordable to you as you’re signing up for an EarthLink plan. Then call customer service at 866-383-3080 to go over any questions or concerns.

    Chill with “no-contact” installation from Astound Broadband Powered by RCN

    Cable provider Astound Broadband (formerly RCN) is perhaps best known for its seemingly bottomless cornucopia of promotions, discounts, and deals, which are routinely available to new customers. These include free installation coupons that you can find on Astound Broadband’s website .

    But another big plus with Astound Broadband is its “no-contact” installation policy, which gives you professional, socially-distanced installation. Here’s how it works: a technician will come to your house with the installation kit. Then they’ll stand at the doorway (or at an otherwise safe distance) and explain to you how to hook everything up. If you don’t mind someone in your home, you’re free to let them in as they troubleshoot potential issues.

    How do you get it?

    Sign up for an Astound Broadband plan online—and don’t forget to use a coupon code specific to your service area to get installation at no extra cost. Set up an appointment for a technician to come by and work with them to plug in all the router cables correctly.

    Find a flexible setup from T-Mobile Home Internet

    T-Mobile Home Internet is a relatively new service that uses wireless signals from 4G LTE and 5G towers to give you a fast and versatile internet connection. You don’t need a professional to set it up, and you don’t need any special wiring in your house either.

    Installation is free—yay! You can set it all up yourself after T-Mobile sends you a gateway (a fixed-wireless modem/router) and your new account information.

    How do you get it?

    First you’ll need to search your address on T-Mobile’s website to make sure you can get T-Mobile Home Internet—availability is still somewhat limited. Once you’ve confirmed that, go ahead and sign up for a plan. T-Mobile will send everything you need in the mail. From there, it’s just a matter of plugging in the right cables to the right places.

    Want to see if you can get any of these great internet provider deals on installation in your area? Run a search with your zip code below.

    A little preparation and research go a long way when installing a new internet service. In this guide, we walk through your options for self-installing Xfinity internet. Whether you’ve already settled on Xfinity and need help with your installation or you just want to see how its installation process compares to other internet providers, this guide will help you know what to expect.

    Self-installing Xfinity internet service is straightforward. All you need to do is connect the Xfinity internet gateway (modem/router combo) to power and a coaxial cable (the same kind of cable used for cable TV) outlet. From there, follow the instructions provided via the Xfinity mobile app.

    Self-installing Xfinity internet is usually easy and straightforward, but complications occasionally arise. If you have doubts or can’t risk waiting for a professional install appointment if the self-install fails, you should schedule a professional install right away.

    Looking to sign up for Xfinity service? Enter your zip code to see the best internet plans in your area.

    Pro installation vs. self-installation

    Pro install

    ProsCons
    • Entire installation performed by tech
    • Problems addressed by tech
    • Ability to move cable connection point

    • Installation fee up to $89.99
    • Scheduled appointment required
    • 4-hour appointment window commitment

    Self-install

    ProsCons
    • No appointment necessary
    • Only $15 shipping fee
    • Quick and easy
    • Doesn't always work
    • Must use existing connection location
    • Issues with your network may go unchecked
    • Limited assistance with troubleshooting

    Self-install Xfinity internet

    Cost: $15 kit shipping fee (free to pick up at an Xfinity store)

    What you need: Self-install kit, Xfinity compatible modem, existing Xfinity cable line.

    Bonus: Xfinity app downloaded on Android or iOS device

    How long it takes: Approximately 30 mins

    Will Xfinity self-installation work for me?

    Self-installation is the quickest way to install Xfinity internet, but as the name suggests, you have to do it yourself. The good news is—it’s easy. You need a self-install kit, and your residence must be connected to the Xfinity network, otherwise a self-install won’t work.

    Here’s how to tell if your home is connected to the Xfinity network:

    • Ask Xfinity. Xfinity can tell how long it’s been since the address last had Xfinity services. The more recently the residence has had Xfinity services, the more likely it is that there is still a working connection.
    • Ask the prior residents. If the former occupants of the home recently had Xfinity services, there’s probably still a live connection to the network.
    • Connect a modem or gateway. If you connect an Xfinity compatible modem or gateway (rented or owned), it should go online if the cable outlet is connected to the Xfinity network. If the modem’s online light goes solid, you’re good.

    Self-install is a good option in the following circumstances:

    • The residence has recently had Xfinity services (especially apartments).
    • You’re comfortable setting up your equipment.
    • You can afford to wait for a pro install appointment if self-install doesn’t work.

    The most important thing to know about attempting a self-install is that your home must already have a connection to the Xfinity network.

    Being connected to the Xfinity network isn’t the same thing as being wired for cable. If a home is wired for cable, that just means it has coaxial cable outlets installed, but it doesn’t mean those outlets are connected to the Xfinity network. A technician needs to actually connect the home to the network. In a way, when you opt for a self-install, you’re sort of betting that the home has been connected to the Xfinity network in the past and that the connection is still active.

    If you choose to self-install but run into an issue, you can always contact Xfinity customer support online or by calling 1-800-XFINITY.

    How long does Xfinity self-install take?

    You can complete your Xfinity self-install in about 30 minutes, and a good chunk of that time is just the modem booting, updating, and then rebooting. The actual equipment setup takes only a few minutes.

    Professional installation for Xfinity internet

    Cost: Up to $89.99

    What you need: A person present that is at least 18 years old and your modem or gateway (if not renting from Xfinity)

    How long it takes: 2–4 hours

    With professional installation, an Xfinity technician comes to your home, connects your residence to the network, and sets up your new service. A professional install requires scheduling an appointment time, and the install fee can be up to $89.99. Although it requires a little more planning and investment, a professional installation is the most surefire way to get your internet services installed on time.

    Who should get a professional installation?

    A pro install also comes with more options. The technician connects your residence to the network and ensures you have a good, robust connection to the internet. They can also run new cabling to place the equipment in the room of your choice. Most importantly, the tech can troubleshoot and fix any issues that come up during the installation.

    A professional installation is a good option in the following situations:

    • Your residence hasn’t had Xfinity service for over 12 months.
    • The coaxial cables and outlets look old or damaged.
    • You’re installing multiple pieces of equipment (such as an internet gateway and four TV boxes).
    • If you want to move the location where your Xfinity modem or gateway is installed to a different room. See our guide on where to place your router to learn more about picking the best spot in your home.

    How to self-install Xfinity internet

    To self-install your Xfinity internet, you need a self-install kit and a coaxial outlet in your home that’s connected to the Xfinity network. It also really helps to have an iOS or Android device with the Xfinity app installed, as the app walks you through the entire process.

    How to order your Xfinity self-install kit

    New Xfinity by Comcast customers can order a self-install kit during sign up for Xfinity services. Your self-install kit will be mailed directly to your home. You can also call Xfinity customer service to have a kit mailed to you. You typically have to pay a $15 shipping and handling fee for the equipment, and you can also opt for faster shipping for an extra charge.

    If you don’t want to wait for your equipment to be mailed to you, you can also pick it up yourself at an Xfinity customer service center. We suggest that once you find your nearest service center, you call ahead to make sure your equipment is in stock.

    Once you have your Xfinity self-install kit, it’s time to start setting up your equipment. Now’s a good time to download the free Xfinity app on either the App Store or Google Play.

    What comes in your self-install kit

    Your Xfinity self-install kit includes the following:

    • xFi Wireless Gateway (modem/router combo)
    • Coaxial cable
    • Power cord
    • Ethernet cable

    Setting up your equipment

    The easiest way to self-install is to follow the directions from the Xfinity app. But here are the steps so you know what to expect:

    Step 1: Place your xFi Wireless Gateway near a coaxial cable outlet.

    Step 2: Connect one end of the coaxial cable to your open coaxial outlet. Turn it right to tighten, and make sure you tighten it all the way. Connect the other end of the cable to the xFi Wireless Gateway.

    Step 3: Plug the power cord into the back of the gateway and then into a wall outlet.

    Step 4: If your gateway doesn’t turn on automatically, press the power button.

    Step 5: Wait until the online connection light stops flashing and remains on. This could take up to twenty minutes. Your gateway may reboot several times as it updates; this is normal.

    What if my Xfinity gateway doesn’t go online?

    If your Xfinity gateway fails to connect to the network (if its online light doesn’t go solid), that means the cable outlet you’re using isn’t connected to the Xfinity network. If you have other coaxial cable outlets in your home, you can try connecting the Xfinity gateway to each one and see if it goes online.

    If you have no other coaxial cable outlets or want the equipment in a room that doesn’t have an active outlet, you need to schedule a pro installation.

    Connecting devices to the your new Xfinity network

    Once your wireless gateway is set up, you can start connecting your devices to the network. The Xfinity app walks you through this step and automates some of the process. To connect to your wireless network manually, follow these steps:

    1. Find the name of your network (SSID) and password (security key) or PIN on the sticker on the side, back, or bottom of your gateway. If more than one network name is listed, you may choose either.
    2. Access the Wi-Fi settings on your personal device and make sure that Wi-Fi is turned on. Select the name of your network (SSID) from the list of available networks.
    3. When prompted, enter the password (security key) or PIN from the sticker.

    You can also connect directly to the gateway with a device with an Ethernet connection. To do so, plug an Ethernet cable into one of the open Ethernet ports on the gateway and plug the other end into your device. This can be handy if you are having trouble with your wireless connection or if you want to use a device that’s not Wi-Fi enabled.

    Activating your Xfinity service

    Once your home network is up and running, you still can’t access the internet until you activate your Xfinity service. There are two ways to activate your service:

    • Xfinity xFi mobile app: Xfinity’s mobile app can be used to activate most current Xfinity gateways and xFi pods. It’s available for both Apple and Android devices.
    • Web browser: If you don’t want to use the app, you can activate your service by going to https://register.be.xfinity.com/activate and following the instructions there.

    Both the mobile app and the web-based activation give you the option to give your home network a name and a new password. We highly recommend that you do this. It’ll make your network information more secure and your network name easier to remember. Make sure to write down your new network name and password.

    Check your internet speeds

    Download our speed test app to make sure you’re getting the most out of your new internet service.

    Check your internet speeds

    Use our speed test to make sure you’re getting the most out of your new internet service.

     

    Issues with an Xfinity self-install

    If you hit a snag with your Xfinity self-installation, you may need to have your residence connected to the network via a pro install. However, if your modem is online and you were able to set up your home network with the Xfinity app, it’s worth trying some general internet troubleshooting.

    Start with our guide on how to set up a home Wi-Fi network, as it may help you with general steps you may have missed that apply to any Wi-Fi network.

    If your new Xfinity connection is up and running, but is a bit spotty or slow, or if you’re having trouble connecting a device, try our internet and Wi-Fi troubleshooting guides:

    How to set up a professional Xfinity internet installation

    If you decide to go with installation from a professional Xfinity technician, you should schedule an appointment when you order your services. Here’s what you can expect:

    Xfinity Pro installation breakdown

    CostAppointment windowAppointment time
    Up to $89.992 hrs.2–4 hrs.

    How to prepare

    Xfinity provides a convenient checklist of things to have ready prior to your installation appointment. Take a look at that beforehand so things go as smoothly as possible.

    Here some of the most important preparations:

    • Someone 18 years or older must be present during the installation (which typically takes 2–4 hours).
    • Clear a path to access your utilities (this might be a telephone pole or pedestal in a neighbor’s yard).
    • Ensure access to the areas where you want the cable and outlets installed.

    Xfinity pro installation steps

    The installation process can take between two and four hours, depending on what needs to be done. If complications arise or you need a lot of cable outlets installed, it may take a little longer.

    Step 1: The tech arrives and reviews the order.

    The tech confirms your order and the room where you want your service installed. They will also need to access the nearest cable tap utility and various locations where the cable runs throughout your home.

    Step 2: Your home is connected to the Xfinity network.

    To do this, the tech needs access to the nearest cable tap. This is often located on a nearby telephone pole, a telecommunications pedestal, or a junction box if you live in an apartment.

    Step 3: The main cable line is grounded before it enters your home.

    The tech usually grounds the cable line to your power meter box. This step usually isn’t necessary for apartments, but it depends on the utility setup of the building.

    Step 4: The signal is routed to the room where you want the equipment installed.

    This step is a little different for every home. If your home is prewired with coaxial cable, things are simpler. If you need a new coaxial line run to a room, that’s a bit more of a process, but nothing the tech can’t handle.

    Step 5: The tech sets up your home network and shows you how to use it.

    This is when the tech will connect your gateway and set up your new home network. They also go over how to use your new Xfinity internet service.

    Should you rent or buy your router and modem from Xfinity?

    You don’t have to rent the standard equipment from Xfinity. You can also choose to buy your own modem and router. There are advantages and disadvantages to both approaches, so we’ll help you decide what’s best for you.

    Renting

    ProsCons
    • Cost less upfront
    • Easy and free tech support and replacement
    • Guaranteed compatibility with your Xfinity service
    • Seamless integration with the Xfinity app and associated features
    • Costs more over time
    • May lack some advanced features

    Buying

    ProsCons
    • Flexibility to choose equipment based on your needs
    • Equipment you keep even if you terminate Xfinity service
    • No monthly payments
    • Higher up-front cost
    • Some research required
    • More difficulty getting tech support
    • Xfinity won't replace it if it breaks

    How much does it cost to rent an Xfinity modem, router, or gateway?

    Xfinity charges $14 per month to rent a wireless gateway—that’s $168 a year. Buying your own equipment is cheaper in the long run, but renting from Xfinity also comes with some other perks: Xfinity will fix or replace broken equipment, and when it’s time for an upgrade, Xfinity covers that at no extra cost to you.

    How much does it cost to buy my own modem and router or gateway for Xfinity internet?

    Prices vary, but expect to spend at least $150 for a decent gateway(modem/router combo).  Xfinity is compatible with a wide array of third-party gear. There’s even a list of approved third-party equipment. If you’re in doubt about a product, you can check out our expert recommendations for the best Xfinity routers.

    Should I rent or buy my internet modem or gateway?

    For the average customer, the peace of mind and no-hassle experience of renting equipment from Xfinity is probably worth the extra cost. So, we recommend using your provider’s equipment unless you have a specific need it won’t meet.

    For example, if you have a large home and need to cover the whole thing, you might want a long-range router or a mesh network. For more information, see our full breakdown of renting vs. buying a modem and router.

    Thinking of buying a modem or router?

    If you don’t want to rent your equipment from Xfinity, check out our expert recommendations for the best routers and modems for Xfinity.

    Which installation option is best for you?

    It doesn’t hurt to try a self-install. The worst-case scenario is it not working, and then you proceed to schedule a professional install. However, if you don’t have the time or it’s crucial you get your internet service up and running by a specific date, the safer bet is to schedule the pro install to begin with.

    Decided to go with Xfinity services? Enter your zip code below to see what’s available in your area.

    FAQ

    Can you install Xfinity internet by yourself?

    Yes, provided your residence is already connected to the Xfinity network. The Xfinity self-install process is easy, and everything you need comes in the Xfinity self-install kit.

    How do I get my Xfinity self-install kit?

    You can order your self-install kit when you sign up for your internet plan. You can also pick up a self-install kit at an Xfinity store.

    How much is Xfinity’s installation fee?

    Xfinity charges up to $89.99 for professional installation. The installation fee may vary by region or plan, and sometimes the fee is waived for new customers.

    You can save $100 by installing Cox internet by yourself. A self-install (Cox calls it Easy Connect) also helps you avoid having to miss work or waste time waiting on an appointment. It’s also really quick and easy; most self-installs take less than 30 minutes.

    The downside is self-installs don’t always work. But unless your address hasn’t had Cox services before, or it’s been a very long time since the address has had Cox service, a self-install is likely to work out just fine.

    You don’t need any special tools or technical know-how to self-install Cox internet—this guide will walk you through the process. We’ll also cover the pros and cons of installing your own Cox internet and help you figure out which installation option works best for you.

    Get a free professional installation when you bundle Cox internet with TV

    Get a free Cox Pro Connect installation with one of Cox’s several TV and internet bundling options.

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    Pro installation vs. self-installation

    Professional installation (Pro Connect)

    Pros:

    • Entire installation performed by technician
    • Problems addressed by technician
    • Ability to move modem/router to a different room

     

    Cons:

    • $100 installation fee
    • Scheduled appointment required
    • May take up to 4 hours

    Self-installation (Easy Connect)

    Pros:

    • Free
    • No appointment necessary
    • Quick and easy

     

    Cons:

    • Doesn’t always work
    • May not be able to move gateway location
    • Issues with your network may go unchecked
    • Limited assistance with troubleshooting

    Self-installation for Cox internet

    Cost: Free

    What you need: Cox Easy Connect kit, mobile device with Cox app.

    How long it takes: Approximately 10–30 mins

    Will Cox self-installation work for me?

    A Cox self-installation (Cox Easy Connect) is the cheapest and most convenient way to install your Cox service. Cox’s cable internet is really simple to install on your own. Basically, you connect the gateway to a coaxial cable outlet and to power, and then the Cox app walks you through the rest of the installation. (We cover how to self-install Cox internet in more detail below.)

    The main requirement for a self-installation is that your residence is already connected to the Cox internet network. Most cable internet service providers (ISPs) like Cox use their service records to see how long it’s been since a residence has had Cox services. If it hasn’t been very long since the residence was connected to the network, chances are the connection is still intact and the address is eligible for a self-install.

    The biggest risk with a self-install is being forced to wait for a technician appointment in the event the self-install fails. Also note that if you want to move your router to another room that doesn’t have a coaxial cable outlet, you need professional installation with a technician.

    The only way to know for sure if a self-install will work is to try it. If your address is eligible for a self-install when you sign up for your Cox internet plan, we recommend that you give it a shot. Not only will it save you $100 on the installation fee, but it’s easier on your schedule.

    Self-install is a good option for these circumstances:

    • Your residence has recently had Cox services (especially apartments).
    • You can wait for a professional install appointment if a self-install doesn’t work.

    If you run into issues during your self-install, you can contact Cox support by phone or online chat. Cox also has a lot of useful resources on its support page.

    How long does Cox self-install take?

    A Cox Easy Connect self-install takes approximately 10–30 minutes.

    Professional installation (Pro Connect) for Cox internet

    Cost: $100

    What you need: A person 18 years or older present, access to the inside and outside of your residence, knowledge of where you want your internet gateway installed

    How long it takes: Up to 4 fours

    A professional install (Cox Pro Connect) provides a more thorough and robust internet installation. A Cox technician will come to your residence, verify the integrity of your home’s internet connection, and establish your Cox service. If there are any issues with your home network, like damaged, missing, or faulty cabling, the technician can make repairs on the spot. You can also have the technician install a cable outlet in an area of your choosing rather than being forced to set up your internet gateway wherever the outlet happens to be.

    Should you get a professional installation (Pro Connect)?

    Because of the increased cost and hassle, we recommend only going with a professional installation if you absolutely need to. Firstly, when you order your services, Cox will let you know if your home is a good candidate for a self-installation (Easy Connect) or if you need a professional installation (Pro Connect).

    Regardless, there are a few circumstances for which you should opt for a professional installation:

    • Your residence has never had Cox service before.
    • You want your internet equipment installed in a room without a cable outlet. See our guide on where to place your router to learn more about picking the best spot in your home.
    • You can’t afford to wait for a pro install appointment in the event your self-installation fails.

    How to self-install Cox internet

    The first step to installing your Cox internet service is getting your Cox Easy Connect kit. You can order your kit when you sign up for your Cox internet plan. You can have your kit shipped to you or you can pick it up from a Cox retail location.

    What comes in your Cox Easy Connect kit?

    Your Cox Easy Connect kit includes the following:

    • Cox Wi-Fi Gateway
    • Power cable
    • Coax cable
    • Ethernet cable

    Check your internet speeds

    Use our speed test to ensure you get the most out of your new internet service.

     

    Looking for an easy way to test and track your internet speed on your phone?

    Download our free, easy-to-use speed test app for quick and reliable results.

    Cox self-install step by step

    Step 1: Connect the coaxial cable to a cable outlet and to the port on the back of the Cox gateway.

    Step 2: Connect the gateway to power using the power cable.

    Step 3: Wait approximately 10 minutes while the gateway boots and updates. The gateway is ready when the LED light on top is solid white.

    Step 4: In your device’s (phone or tablet) Wi-Fi settings, select the SSID network name labeled on your Cox gateway and connect to the network using the password that is also labeled on the Cox gateway.

    Step 5: Personalize your network with the Cox app. The Cox app can help you set your own network name and password.

    Step 6: Test your new connection with our speed test.

    Issues with a Cox self-install

    You can tell if your Cox gateway is online using the LED light on top of the gateway. A solid white light means the gateway is online and ready to use. If the light is red, that means the gateway is unable to connect to the network. Try the following:

    • Check that the coaxial cable is screwed on snug to the gateway and the outlet. Ensure the cable is free of damage and kinks.
    • Restart the Cox gateway by disconnecting the power cable from the back of the gateway, wait 10 seconds, then reconnect the power cable. Wait approximately 10 minutes for the gateway to reboot.
    • Try a different coaxial cable outlet. Even if your residence is connected to the Cox network, that doesn’t mean every cable outlet in your home is active. In fact, cable technicians actively disconnect unused cable outlets to cut down on interference leaking into the network.If you know what cable outlet was used for internet previously, use the same outlet for your Cox service. You could also try multiple outlets in your home until you find one that works.

    If you’re still stumped, try Cox’s customer support page.

    Cox gateway is online, but the internet connection is slow or spotty

    If your Cox gateway is online, but you still don’t have a good internet connection, try some general troubleshooting.

    Start with our guide on how to set up a home Wi-Fi network, as it may help with general steps you missed.

    Next, try our internet and Wi-Fi troubleshooting guides:

    Cox equipment rental

    Cox charges $13 per month to one of its panoramic Wi-Fi gateways. That’s a pretty standard equipment rental rate. You can choose to purchase your own internet gateway, but Cox doesn’t offer technical support for customer-owned equipment.

    We usually recommend renting equipment from the ISP for the extra convenience. If anything goes wrong with the device, Cox will help you fix the issue or promptly replace the equipment. When the equipment becomes too dated for your internet service, Cox will replace it.

    Which installation option is best for you?

    It’s hard to beat the savings and added convenience that come with Cox’s Easy Connect self-install. You avoid a $100 installation fee and get to set up your internet service on your schedule. It’s the better choice for most customers.

    If you want to move your modem and router or internet gateway to another room, you should choose a professional installation. Also, if you absolutely need to be online by a certain date, scheduling a professional installation right off the bat is the safer option.

    Decided to go with Cox?

    Enter your zip code below to see what’s available in your area.

    FAQ

    Can you install Cox internet on your own?

    Yes, you can install Cox internet on your own. Cox calls their self-install option Easy Connect. You can choose to install your own Cox internet service when you sign up for your internet plan.

    What is Cox Easy Connect?

    Cox Easy Connect is Cox’s self-installation option. When you choose a Cox Easy Connect, you set your new internet service up on your own. Cox Easy Connect is free and takes about 10–30 minutes to complete, and you don’t need any special tools or knowledge. Everything you need is included in your Cox Easy Connect kit.

    How much does Cox installation cost?

    Cox Easy Connect (self-install) is free. Cox charges $100 for its Pro Connect installation (professional install with a technician).

    Is Cox self-install free?

    Yes, Cox’s self-installation option (Easy Connect) is free. You can have your Easy Connect kit shipped directly to you or pick it up from a Cox retail location.

    The majority of Frontier customers need an expert installation, which requires an appointment with a broadband technician. But some customers may have the option to self-install their Frontier internet service with a self-install kit.

    Both options have their advantages—let’s go over each one and find out which is best for you.

    Expert installation vs. self-installation

    Expert install

    Pros:

    • Tech performs entire install
    • Ability to move modem/router to a different room
    • A more thorough setup/checkup of your home network

    Cons:

    • Requires an appointment
    • Longer time commitment

    Self-install

    Pros:

    • No appointment necessary
    • Quick and easy setup

     

    Cons:

    • Might not work
    • Limited availability

    Self-install Frontier Internet

    Cost (may be waived):

    DSL: $85 activation fee

    Fiber 500: $50 activation fee

    Fiber Gig 1,2, & 5: $25 activation fee

    What you need: Self-install kit, active connection to the Frontier network, eligible internet plan and address

    How long it takes: 30 minutes

    Will a Frontier self-install work for me?

    The first step is to figure out if your address and internet plan are eligible for a self-installation. Those able to self-install should be presented with the option when signing up.

    However, even if it’s eligible for a self-installation, there’s still a chance that it won’t work. For a successful self-installation, your residence needs an active connection to the Frontier network. Most ISPs rely on service records to determine if an address is connected to the network. This system works most of the time but isn’t perfect. The only way to really know if a self-install is going to work is to try it out.

    Self-install is a good option if:

    • You’re eligible for a self-installation
    • The residence has recently had Frontier services.
    • You’re comfortable setting up your equipment.
    • You can afford to wait for an expert install appointment in the event the self-install doesn’t work.

    How long does a Frontier self-install take?

    You can complete the Frontier self-installation in about 30 minutes.

    Expert installation for Frontier Internet

    Cost:

    DSL: $85 activation fee

    Fiber 500: $50 activation fee

    Fiber Gig 1,2, & 5: $25 activation fee

    What you need: A person over 18 present

    How long it takes: 2–4 hours (approx.)

    For an expert installation, a technician will come to your home and install your new internet service. You’ll need to schedule an appointment, and someone over 18 must be present during the installation.

    An expert install comes with more flexibility and security and is more likely to work than a self-install. If something goes wrong, the tech can make repairs or adjustments on the spot, which means you should still get online when you plan to. Additionally, the tech can help you move your equipment to the ideal location in your home, and perform a thorough quality check of your home network.

    A professional installation is a good option if:

    • Your residence has not recently had or never had Frontier services.
    • You want to move your frontier modem/router to a different room.
    • You want your home network professionally assessed.
    • You don’t feel comfortable setting up your equipment yourself.

    How to self-install Frontier Internet®

    To self-install your Frontier service, you first need your self-install kit. Once you have your kit, your set up should take about 30 minutes.

    How to order your Frontier self-install kit

    If you’re eligible for a self-installation, you can order your self-install kit when you sign up for your Frontier internet service. If you’ve already ordered your service but wish to switch to a self-install, try contracting Frontier Customer Service to get help.

    What comes in your self-install kit

    • Frontier router
    • Power cable
    • Ethernet cable
    • Phone line cable

    Before you start

    You can only self-install your frontier internet on or after your service ready date.

    How to connect your Frontier router

    Step 1: Connect the data cable.

    For Fiber: Connect one end of the white Ethernet cable to the port on the wall; connect the other end to the red Ethernet port on the router labeled ONT

    For DSL: Connect the green phone cable to the phone jack on the wall; connect the other end to the green port on the router, labeled DSL.

    Step 2: Connect the router to power.

    Connect the power adapter to the AC port on the modem labeled Power. Plug the power adapter into a power outlet. Turn on the router using the power button on the back. Wait while the router boots (up to 20 minutes).

    Step 3: Check for an internet connection

    The internet light on the front of the router should be solid blue once the router is fully booted. If the light is not solid blue, the router isn’t properly connected to the internet. If this happens, try our troubleshooting tips.

    Step 4: Connect your devices to your new home network

    Wireless devices (Wi-Fi): You can find your network names and passwords on the bottom of your Frontier router. Your frontier router may have two different Wi-Fi networks: a 5 Ghz Wi-Fi network and a 2.4 GHz Wi-Fi network. Each of these networks has its own strengths—learn which to use in our Wi-Fi guide.

    Step 5: Test your new network speeds.

    Use our speed test to make sure your new internet connection is working properly. Use your Frontier internet plan speed as a reference.

    Step 6 (optional): Change your Wi-Fi network name and password.

    You can customize the network name and password by typing the following into your web browser: http://192.168.254.254.

    This will open your Frontier router’s setting page, where you will need to enter an admin name and password. This will be a different name and password than those used for your Wi-Fi network. You can find your router login name and password on the bottom of your Frontier router.

    Issues with a Frontier self-install

    If your modem doesn’t go online (indicated by a solid blue online light), make sure your cables are attached correctly. Also make sure you’re on or past your service ready date.

    If your cables are set correctly and you are within the time-frame of your ready date, you probably need a technician to come set up your internet.

    If your Frontier router’s internet light is solid blue but you’re still having issues with slow or spotty internet, use our internet troubleshooting resources to get your Wi-Fi running smoothly.

    Start with our guide on how to set up a home Wi-Fi network, as it can help you with general steps you may have missed.

    How to get an expert installation for Frontier Internet®

    You can schedule your expert installation when you order your Frontier internet service. You can also schedule an expert install by contacting Frontier customer service if your self-install doesn’t work.

    How to prepare for a Frontier expert installation

    • Have someone 18 years of age or older present during the installation.
    • Move any furniture or belongings away from your home’s networking outlets.
    • Ensure the tech has access to the networking box or ONT. This box may be on the outside of your home (usually near the power meter), in the garage, or in an interior closet. The tech may also need access to your attic or crawl space.

    Renting vs. buying Frontier equipment

    Frontier charges $10 a month to rent their internet equipment, though some plans and offers may include a free use of equipment. Frontier is a little different than other ISPs in that you must use frontier equipment to install internet service. You may be able to switch out the rented equipment for your own later.

    How much does it cost to rent a modem or router from Frontier?

    Frontier charges a rental fee of $10 per month for internet equipment, though rental equipment does come free with certain plans.

    Should I buy or rent a modem and router for Frontier Internet®?

    In the beginning, you don’t have a choice—you must use Frontier’s equipment. But using a frontier rental router comes with full tech support. Additionally, Frontier doesn’t guarantee performance on third-party equipment, so it’s best just to go with the rental equipment.

    Which install option is best for you?

    Most Frontier customers require an expert installation, so we recommend planning for one. An expert install requires more planning and a longer time commitment, but it also comes with more help if any issues come up during the install.

    If you are eligible for a self-install, it doesn’t hurt to try. The worst-case scenario is that it doesn’t work, and you proceed to schedule an expert install. However, if you don’t have the time or it’s crucial you get your internet service up and running by a specific date, the safer bet is to schedule the expert install right away.

    Decided to go with Frontier services?

    Enter your zip code below to see what’s available in your area.

    FAQ

    Can you install Frontier Internet® by yourself?

    Most Frontier internet customers require an expert installation, but some customers may be eligible for a self-installation. If you’re eligible for a self-installation, the option should show up when you sign up for your service.

    How do I get my Frontier self-install kit?

    If eligible for a self-installation, you can order your self-install kit when you order your Frontier internet service.

    How much is Frontier’s installation fee?

    Frontier charges an activation fee between $25 and $85 for both expert installations and self-installations—though this fee may be waived for new customers.

    When your internet connection requires mounting large pieces of equipment onto your roof, there often isn’t an option for self-installation. When you sign up for Hughesnet, you set up an appointment with a technician, who comes to your home to install your dish. We tested out Hughesnet and got to experience its installation process first hand. Here’s a walk through the process so you know what to expect.

    Overview

    We had an excellent experience with Hughesnet’s installation process. Since Hughesnet offers service all over the country, it contracts out its installation to local contractors. Naturally, this means that there can be a great deal of variability between different areas and different third-party installers, but Hughesnet does work with some excellent technicians.

    On the day of the installation, a technician arrives at your home with the satellite dish, your Hughesnet router, coaxial cables, and any additional tools and equipment they might need. We were able to book our appointment within a couple of days, and the installation just took a few hours, so it was a fairly smooth process all around.

    Where do they put the dish?

    HughesNet satellite dish mounted on top of house

    There are two main factors that determine where your dish is placed. First, it must be facing south and have a clear view of the sky with no trees or buildings. Second, you want to place it close to where you want your router.  This usually means close to a centrally located office or bedroom.

    You can discuss the dish placement with your technician. Depending on your house and its surroundings, you might have a lot of flexibility on where to put it, or there might only be one or two possible locations. You should also be sure to discuss where you want the cable from the dish to enter the house, to reduce the amount of cable winding around the outside of the building and to make sure that you’re able to place your router where you want.

    What happens on the outside?

    Exterior of house with HughesNet cable tucked along vinyl siding

    Once the technician has mounted the dish to the roof of your house and properly aligned it, they will run a cable down the side of your house to the point where it passes inside. Again, our experience with Hughesnet’s technician was excellent, as he was able to tuck it neatly along the vinyl siding, making it barely visible.

    Exterior of house where satellite cable enters the home through a small hole.

    To bring the signal inside your house, the technician has to drill a small hole, which they cap on both sides. In our installation, this was the most visible part of the equipment other than the dish itself, and it’s still pretty discreet. The whole external installation was incredibly neat and tidy, which has not been our experience with all providers. Hughesnet definitely earned some bonus points on this one.

    What happens on the inside?

    Small entry port of HughesNet cable inside of home

    Just as on the outside, the entry point is very small, simply a tiny port in the wall with a coaxial cable coming through. In fact, there was barely any mess to clean up afterward. This cable then connects to your new Hughesnet router, which the technician also sets up.

    With your router up and running, you can now begin connecting your devices to your home network.

    The Bottom Line

    There are pros and cons to Hughesnet (satellite internet in general has a lot of downsides), but the installation process was about as painless as it could possibly be. If the process of installing a dish on your house is one of your concerns about signing up, we can say from firsthand experience that Hughesnet does excellent, professional work when it comes to installation.

    Want to see if Hughesnet internet is available in your location? Enter your zip code below.

    Hughesnet Installation FAQ

    Can I self-install Hughesnet?

    No, Hughesnet plans require professional installation in order to make sure the dish is properly aligned to Hughesnet’s satellites.

    How much does Hughesnet installation cost?

    Hughesnet professional installation is free.

    How big is the Hughesnet satellite dish?

    The Hughesnet satellite dish is 35.25 inches by 36.25 inches.

    Will the satellite dish damage my house?

    During the installation, the satellite dish mount has to be screwed directly into your roof. The technician also has to drill a small hole in your outside wall to pass the cable inside. Other than these small holes, there should be no damage to your house.

    Is there an option to put the dish somewhere else on my property other than on my house?

    Yes, you also have the option of mounting the dish on a secure pole in your yard. The location must still have an unobstructed view of the southern sky and be close enough to your house that the coaxial cable connecting the dish to the router inside the house doesn’t exceed its maximum length. Be sure to talk with your technician to find the location that works best for you.

    Viasat, like most satellite internet providers, requires professional installation: A technician comes out to your home to set up your equipment. Since this involves climbing on rooftops and aligning sensitive equipment, we kinda think that’s for the best. Let’s walk through the process so you know what to expect on the day of your installation.

    Overview

    Viasat is typically able to have a technician install your equipment at your home within 3–5 days. On the day of your installation, the technician will arrive with the satellite dish, Viasat router, coaxial cable, and any tools and additional equipment they might need. The technician will do a site survey of your home to determine the possible locations for installation. It’s important to make sure that you communicate with your installer during this process to ensure that you end up with your equipment in a location that works for you.

    Where do they put the dish?

    Viasat’s technicians help select the best placement for your satellite dish. The main factors affecting your dish placement are where you can get a clear signal and where you want to put your router (like near a home office or another centrally located room). The dish must face south and have a clear view of the sky, unobstructed by trees or buildings. It also can’t be mounted too close to power lines and electrical boxes, so you might have to be flexible with your router placement.

    Viasat has a number of different mounts, allowing for dish placement on your roof, the side of your house, or even the top of a secure, freestanding pole placed near the house.

    You should make sure to discuss the dish placement with your technician. Depending on your house and its surroundings, there might be several options, or there might be one location that works best. Also talk to your technician about where you want the cable from the dish to enter the house to reduce the amount of cable from the dish to the entry point, as well as to make sure you can put your router where you want.

    What happens on the outside?

    Once the technician has properly mounted the dish and aligned it with the satellite, they run a cable down the side of your house to the point where it passes inside. Viasat cable runs should be neat and professional, following the lines of the house.

    To bring the signal inside your house, the technician drills a small hole to run a cable inside. You want the cable to enter the house in the same room where you want your router setup. There’s a limit to how much cable they can run, so you might have to choose a room closer to the dish.

    What happens on the inside?

    From the entry point in your wall, the cable can now be connected to your Viasat router. The technician should make sure your service is active and get your router running.

    With your router up and running, you can start connecting your devices to your home network.

    The Bottom Line

    There are both pros and cons to Viasat internet, but when it comes to the installation process,  Viasat puts in a lot of effort, and it shows.

    Want to see if Viasat internet is available in your location? Enter your zip code below to find out.

    Viasat Installation FAQ

    Can I self-install Viasat?

    No, Viasat plans require professional installation in order to make sure that the dish is properly aligned.

    How big is a Viasat dish?

    The satellite dish for Viasat is about 30 in. x 28 in.

    How long does a Viasat install take?

    It typically takes 2–3 hours to install Viasat internet at your home.

    Will the satellite dish damage my house?

    During installation, the satellite dish mount has to be screwed directly into the side or the roof of your house, and the technician also has to drill a small hole in your outside wall to pass the cable inside. Other than these small holes, there should be no damage to your house.

    Is there an option to put the dish somewhere else on my property other than on my house?

    Yes, Viasat gives you the option of mounting the dish on a secure pole in your yard. The location must still have an unobstructed view of the southern sky and close enough to your house that the coaxial cable connecting the dish to the router inside the house doesn’t exceed its maximum length. Be sure to talk with your technician to find the location that works best for you.

    Installing Verizon 5G Home Internet is a breeze. Like other 5G home internet services, Verizon’s setup is very plug-and-play. You don’t need to wait for an expensive technician appointment or worry about connecting a ton of cables.

    Let’s take a quick walk through what you can expect when setting up your Verizon 5G Home Internet.

    Huge perks and savings for new Verizon 5G Home internet customers.

    Get a free 12-month Walmart+ membership, $300 off a Stream TV soundbar, free rental 5G internet gateway, no data caps, no contracts, and a 3-year price guarantee when you sign up Verizon’s 5G Home Plus internet plan.

    Great deals on Verizon 5G Home Internet

    PlanCostSpeedDetailsOrder online
    5G Home$60.00/mo.*Up to 300Mbps
    • Included Wi-Fi router
    • Unlimited data
    • No contracts
    • 2-year price guarantee
    5G Home Plus$80.00/mo.*Up to 1,000Mbps
    • Included Wi-Fi 6 router
    • Unlimited data
    • No contracts
    • 3-year price guarantee

    In addition to the great deals above, you can get these limited-time perks if you sign up for the Verizon 5G Home Internet Plus plan:

    • 12-month Walmart+ membership
    • $300 off a Stream TV soundbar

    Verizon 5G Home Internet self-installation

    • No appointment
    • No cost
    • No networking cables

    Cost: Free

    What you need: Verizon 5G gateway, mobile device with the My Verizon app

    How long it takes: Approximately 15–30 mins

    Will Verizon self-installation work for me?

    Verizon 5G Home Internet self-installation should work for just about anyone. You don’t need technical knowledge or specialized tools. You do need a smartphone or tablet with the My Verizon app—you need it to activate, adjust, and test your new service.

    Otherwise, the setup is so simple that pretty much anyone can do it.

    If you do run into trouble, the app includes a support chat feature accessible via a prominent chat icon.

    How does Verizon 5G Home Internet work?

    Verizon’s 5G Home Internet uses the Verizon cellular network to deliver wireless internet signals to your home. More traditional internet services (like fiber, cable, and DSL) utilize closed cable networks to transfer data, which is why they require more network cabling, technician appointments, and so on.

    Because Verizon 5G Home Internet relies on a wireless signal coming from cell towers, the installation process is really straightforward and simple. Just find a good spot, plug in your gateway, and let the app guide you through the rest.

    How long does the Verizon 5G Home Internet self-install take?

    Installing your Verizon 5G Internet takes about 15–30 minutes.

    How to self-install Verizon 5G Home Internet

    To self-install your Verizon 5G Home Internet, you need your self-install kit and smartphone with the My Verizon app.

    What comes in your self-install kit

    Your Verizon 5G Home Internet self-install kit includes the following:

    • Verizon 5G Gateway
    • Power adapter
    • Ethernet cable
    • Quick start guide

    Check your internet speed

    Use our speed test to ensure you get the most out of your new internet service.

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    Download our free, easy-to-use speed test app for quick and reliable results.

    Verizon 5G Home Internet self-install step by step

    Step 1: Find a good spot to set up your Verizon 5G Gateway.

    Because the Verizon 5G gateway receives data via wireless broadcast from cell towers, the best place to set up your router is usually near a window on the top floor of your home. You want the gateway to access the best possible 5G signal.

    Step 2: Connect the gateway to power and wait while it boots up, updates, and connects.

    The gateway LED indicator light flashes white to indicate the device is booting. This usually takes a few minutes.

    When the LED light flashes red and white, the device is updating. Updates usually take about 5 minutes.

    When the light settles on solid white, the gateway and your new internet network are ready to use.

    But if the LED light settles on solid red, the gateway needs to establish a better connection. Continue to the next step, where the My Verizon app can help you relocate the gateway.

    Step 3: Download the My Verizon app by scanning the QR code in the quick start guide included with the self-install kit.

    You create your Verizon account when you first sign up for Verizon service, so you should be able to sign in to My Verizon once you download the app to your mobile device, even if you haven’t logged on before.

    If your Verizon gateway has a solid white light, the mobile app knows to lead you through the rest of the installation process.

    If your Verizon gateway has a solid red light, you can use the 5G compass tool in the My Verizon app to find a better location for your gateway.

    Step 4: Test your connection with an internet speed test.

    Issues with Verizon 5G Home Internet self-install

    Verizon 5G Home Internet is one of the easiest services to self-install, but issues can pop up with any internet service. If you have trouble with your Verizon self-install, try these tips:

    • Make sure to give your gateway enough time to boot, update, and connect to the network. When the LED status light is solid white, your gateway is ready to use.
    • If the status light on your gateway is solid red, the gateway is having trouble connecting to the network, likely due to poor 5G reception. Use the 5G compass tool in the My Verizon app to find a place in your home with a stronger 5G signal.
    • Try restarting your Verizon gateway by unplugging the power cable, waiting 30 seconds, and reconnecting the gateway to power.

    If you’re still stumped, you can always contact Verizon customer support. We recommend using the chat icon in the My Verizon app to be quickly routed to a support rep.

    What if your Verizon 5G Home Internet works but is slow or spotty?

    It may not be an issue with Verizon. You may have a problem with your connected devices or obstructions blocking Wi-Fi signals in your home.

    Try our guide on how to set up a home Wi-Fi network, as it may help your Wi-Fi network perform faster and more efficiently.

    Next, try our internet and Wi-Fi troubleshooting guides:

    Should you get Verizon 5G Home Internet?

    Verizon 5G home internet is a capable alternative to cable, and even fiber, internet. It’s fast enough to handle the bandwidth needs of most households, especially if you go with the PLUS plan, which tops out at 1,000Mbps. Its quick self-install also makes it really easy to get started without a technician appointment or any rewiring of your home’s cabling.

    On top of all that, Verizon 5G Home Internet comes with some great perks, like no contracts, unlimited data, no installation fee, and a free top-notch rental internet gateway.

    Because the service runs on a wireless signal, reliability and speed consistency are likely to be slightly worse than a closed-network service, like cable or fiber internet. But most customers probably wouldn’t even notice the difference.

    Because of its easy setup, capable speeds, and great perks, Verizon 5G Home Internet is worth a try for just about any household.

    Decided to go with Verizon 5G Home Internet? Enter your zip code below to see what’s available in your area.

    FAQ

    Can you install Verizon 5G Home Internet by yourself?

    Yes, you can install Verizon 5G Home Internet by yourself. Not only is the self-install process incredibly easy and straightforward, but the My Verizon mobile app makes the process even smoother. Plus if you have any trouble, it’s easy to get in touch with customer support via the app’s chat icon.

    How much is a Verizon 5G Home Internet installation?

    The Verizon 5G Home Internet self-install is free. Verizon ships your self-install kit at no charge.

    How fast is T-Mobile 5G Home Internet?

    Verizon 5G Home Plus can reach speeds up to 1,000Mbps, while the standard 5G Home plan includes speeds up to 300Mbps.

    Installing your own AT&T internet can save you time and money. But whether or not you can install AT&T internet yourself, depends on what type of service you sign up for and how recently your home had AT&T services.

    If you’re able to self-install your AT&T internet service, you should see this option when you order your internet plan. AT&T fiber internet plans are more likely to require a professional installation with an AT&T technician.

    We’ll get into the pros and cons of self-installing your internet service and help you decide if you should set up your new AT&T service yourself or make a professional installation appointment.

    Looking to sign up for AT&T service? Enter your zip code to see the best internet plans in your area.

    Pro installation vs. self-installation

    Pro install

    Pros:

    • Entire installation performed by tech
    • Problems addressed by tech
    • Ability to move modem/router to a different room

    Cons:

    • Installation fee up to $99.99
    • Scheduled appointment required
    • 4–6 hour appointment time commitment

    Self-install

    Pros:

    • No appointment necessary
    • Cheaper
    • Quick and easy

    Cons:

    • Doesn’t always work
    • May not be able to move gateway location
    • Issues with your network may go unchecked
    • Limited assistance with troubleshooting

    Self-install for AT&T internet

    Cost: Free

    What you need: Self-install kit, AT&T compatible modem, Bonus: Android or iOS device with AT&T app

    How long it takes: Approximately 30 mins

    Will AT&T self-installation work for me?

    It depends on if your residence has wiring for the same type of AT&T internet service that you’re getting.

    For example, if you’re getting AT&T fiber internet, but the home was last wired for AT&T DSL, you will need a professional installation.

    The best way to find out if self-install will work for you is to ask AT&T when you order services.

    Self-install is a good option for these circumstances:

    • The residence recently had AT&T services (especially apartments).
    • You’re comfortable setting up your equipment.
    • You can afford to wait for a professional install appointment if a self-install doesn’t work.

    If you choose to self-install but run into an issue, you can always contact AT&T customer support online or by calling 1-800-288-2020.

    How long does AT&T self-install take?

    You can complete your AT&T self-install in about 30 minutes.

    • Equipment setup: 10 minutes
    • Equipment powerup: 1–5 minutes
    • Registration & activation: 5 minutes
    • Wi-Fi setup: 10 minutes

    Professional installation for AT&T internet

    Cost: Up to $99 for DSL, fiber, & fixed wireless

    What you need: A person 18 years or older present with access to the inside and outside of your residence

    How long it takes: 4–6 hours

    A professional installation is more expensive and requires more planning, but it’s more thorough and likely to succeed than a self-install. A technician will come to your home, connect your residence to the network, run the appropriate cabling within the home, and set up your equipment. You don’t have to do anything aside from being present during the installation.

    Who should get a professional installation?

    AT&T’s self-installation is easy and fast, but it’s not guaranteed to work. Additionally, opting for a self-installation comes with some limitations.

    We recommend going with a professional installation if you don’t want to risk the self-install failing and consequently waiting for an appointment with a tech. A professional install is also a good idea if you want to move your AT&T gateway to a different room, which requires adjusting your home’s network cabling.

    A professional installation is a good option for these circumstances:

    • Your residence hasn’t had AT&T service for over 12 months.
    • Your home’s cables and outlets look old or damaged.

    You want to move the location where your AT&T gateway is installed (or will be installed) to a different room. See our guide on where to place your router to learn more about picking the best spot in your home.

    What you need to self-install AT&T internet

    You’ll need a self-install kit from AT&T to get started. Additionally, you must have the proper cabling installed to connect your home to the AT&T network—the exact cabling you need will depend on the type of AT&T internet service you sign up for.

    Requirements for AT&T fiber internet

    To self-install AT&T fiber internet, you need to have the following:

    • Fiber drop cable. This fiber cable is attached to the outside of your home from a telephone pole or underground. Fiber drop cables look flat and thin compared to phone or coaxial cables.
    • Optical networking terminal (ONT). This terminal is a small plastic gray box with an AT&T logo on it. You can usually find it in a closet or on the wall in the living room, basement, garage, or even outside of the home near the power meter. The Fiber drop cable is attached to the ONT.
    • AT&T fiber self-install kit. AT&T’s fiber install kit includes a Wi-Fi gateway and all the cables you need. You can order your self-install kit when you sign up for your plan.

    Requirements for AT&T Internet/DSL

    • Phone drop cable. This phone cable will be attached to the outside of your home from a telephone pole or underground. Phone cables have a rectangular shape and are thicker than fiber drop cables.
    • AT&T phone network interface. This interface is a gray plastic box attached to the side of your home, usually near the power meter. The phone drop cable is attached to the AT&T phone network interface.
    • Broadband wall jack. This wall jack is an Ethernet port that will feed an internet connection to your Wi-Fi gateway. You may also get away with using a phone wall jack in conjunction with an Ethernet/phone splitter.

    How to order your AT&T self-install kit

    You can order your self-install kit when you sign up for your AT&T service. If you didn’t order a self-install kit at that time, you should be able to order one by contacting AT&T customer service, provided self-installation is an option at your address.

    What comes in your self-install kit

    Your AT&T self-install kit includes the following:

    • AT&T Wi-Fi Gateway (modem/router combo)
    • Green broadband Ethernet cable (AT&T Internet/DSL)
    • Red ONT Ethernet cable (AT&T Fiber)
    • Yellow Ethernet cable
    • Power cord (may be 2 parts)
    • Gray phone cable
    • Instructions

    Check your internet speeds

    Download our speed test app to ensure you’re getting the most out of your new internet service.

    Check your internet speeds

    Use our speed test to ensure you’re getting the most out of your new internet service.

     

    Issues with an AT&T self-install

    If you’re having trouble with a self-install, check the lights on your AT&T Wi-Fi gateway. The broadband light and the service light should be solid green. If that’s not the case, try these quick fixes first:

    • Check that your cables and connections are correct. Reference the instructions that came with your self-install kit.
    • Restart your AT&T Wi-Fi gateway. To do this, unplug the power cable, wait 15 seconds, then plug it back in. Wait about 5 minutes to allow the gateway to reboot.

    If you’re stumped, you can always contact AT&T support for help.

    AT&T gateway is online but has no internet connection

    If your gateway is online, but you still don’t have a good internet connection, try some general troubleshooting.

    Start with our guide on how to set up a home Wi-Fi network, as it may help with general steps you may have missed.

    Next, try our internet and Wi-Fi troubleshooting guides:

    How to order an AT&T professional installation

    You can schedule your installation appointment when you sign up for your service. If you ordered a self-install kit but decide you’d rather have a pro installation, you can call AT&T customer service to schedule one.

    You can check your installation appointment status anytime by visiting att.com/appointmentstatus.

    How to prepare for an AT&T internet installation

    • Ensure someone 18 years of age or older is present during the entire installation (4-6 hrs).
    • Prepare access to your crawlspace and attic.
    • Move any furniture or appliances to give the technician access to wall jacks and outlets (techs are not allowed to move furniture or personal items).
    • Secure any pets away from the areas the technician will be working.

    AT&T equipment rental

    Unlike many other ISPs, AT&T does not give you the option to replace the AT&T gateway with your own equipment. However, you can use your own router behind the AT&T gateway, but you still have to pay the rental fee.

    The rental fee for an AT&T Wi-Fi gateway is $10 per month, which is a bit lower than the average equipment rental cost.

    Which installation option is best for you?

    If you think your residence is ready for AT&T service, the self-install is worth a shot. A self-install is cheaper and faster than a professional installation. If you need more certainty or want a more thorough setup of your AT&T internet service, the professional install is the way to go.

    Decided to go with AT&T services? Enter your zip code below to see what’s available in your area.

    FAQ

    Can you install AT&T internet on your own?

    Yes, you can install AT&T on your own. However, the install may depend on the type of service you order and if your home already has the necessary networking.

    How do I get my AT&T self-install kit?

    You can get an AT&T self-install kit when ordering service. If you already signed up for service, you can contact AT&T customer support to order a self-install kit.

    How much is AT&T’s installation fee?

    AT&T professional installations usually cost $99.

    Is an AT&T self-install free?

    Yes, AT&T self-install is free. However, not all homes have fiber-to-the-home wiring set up and will need professional installation.

    CenturyLink’s self-installation can save you a ton of money and get your new internet up and running in no time. It’s easy to do, and CenturyLink provides everything you need. But a self-install isn’t the best choice for everyone, and it’s not always guaranteed to work.

    Let’s review the pros and cons of CenturyLink’s different internet installation options to find out which is best for you. We also provide step-by-step instructions on how to install CenturyLink internet by yourself, if you decide to go that route.

    Get a free professional installation and modem

    CenturyLink offers a free professional installation and modem for gig-speed fiber internet plans when you order online.

    Pro installation vs. self-installation

    Pro install

    Pros:

    • Entire installation performed by tech
    • Problems addressed by tech
    • Ability to move modem/router to a different room ($85 fee for new phone jack)

    Cons:

    • Installation fee up to $149
    • Scheduled appointment required
    • May take up to 6 hours

    Self-install

    Pros:

    • No appointment necessary
    • Cheaper ($15)
    • Quick and easy

    Cons:

    • Doesn’t always work
    • May not be able to move gateway location
    • Issues with your network may go unchecked
    • Limited assistance with troubleshooting

    Self-installation for CenturyLink internet

    Cost: $15

    What you need: Self-install kit, CenturyLink compatible modem or gateway, Bonus: Android or iOS device with My CenturyLink app

    How long it takes: Approximately 30 mins

    Will CenturyLink self-installation work for me?

    The self-install option is geared more toward CenturyLink DSL customers. Fiber internet customers are more likely to need a professional installation with a technician, which is free for select plans if you order online .

    You may be able to self-install CenturyLink DSL service, but your residence needs to have an active connection to the CenturyLink network. If not, you’ll need to schedule a professional installation.

    How can you tell if your residence has access to the CenturyLink network? The best way is to simply ask CenturyLink how recently the address had CenturyLink internet service. The more recently the address had service, the greater the chances there’s still a working connection.

    Even if the residence has a connection to the CenturyLink network, things can still go wrong with a self-install. For example, the phone jack you use may not be active, or one of your home’s networking cables may need replacing. There’s simply a higher risk of failure with internet self-installs.

    Self-install is a good option for these circumstances:

    • The residence recently had CenturyLink services (especially apartments).
    • You’re comfortable setting up your equipment.
    • You can wait for a professional install appointment if a self-install doesn’t work.

    If you run into a problem with your CenturyLink self-installation, you can contact CenturyLink customer support.

    How long does CenturyLink self-install take?

    You can complete your CenturyLink self-install in about 30 minutes.

    • Equipment setup: 15 minutes
    • Equipment power-up and update: 15 minutes

    Professional installation for CenturyLink internet

    Cost: Up to $149 (free for fiber gigabit plans if ordered online)

    What you need: A person 18 years or older present and access to the inside and outside of your residence

    How long it takes: Up to 6 hours

    A professional install is more likely to work than a self-install because the technician can connect your residence to the CenturyLink network and fix any issues on the spot.

    On the downside, a professional installation with CenturyLink is more expensive than a self-install and takes longer. It also requires an appointment with a technician.

    We recommend going with the professional installation if you’re not sure how long it’s been since your residence had CenturyLink internet service, or if you’re concerned your home’s networking may need repairs or adjustments. Also, if you want to put your modem, router, or internet gateway in a room without a phone jack, you should definitely opt for a professional install, as the tech can install a new phone jack for you (for an extra $85).

    A professional installation is a good option for these circumstances:

    • Your residence hasn’t had CenturyLink service for over 12 months.
    • Your home’s cables and phone jacks look old or damaged.
    • You want to move the location of your internet gateway to a different room. See our guide on where to place your router to learn more about picking the best spot in your home.

    How to self-install CenturyLink internet

    To install your new internet service, you need your CenturyLink self-install kit, which you can order when you sign up for your CenturyLink internet plan. Your service should be active by 7 p.m. on your service activation date.

    What comes in your self-install kit

    Your CenturyLink self-install kit includes the following:

    • Modem
    • Black power cord
    • Yellow Ethernet cable
    • White Ethernet cable
    • Green DSL cable

    Check your internet speeds

    Use our speed test to ensure you’re getting the most out of your new internet service.

     

    CenturyLink self-install step-by-step

    Step 1: Plug the power chord to a wall outlet and connect it to the back of the modem.

    Step 2: Connect the green DSL cable to the DSL port on the back of the modem and a working phone jack.

    Step 3: Wait while the modem boots up (up to 15 minutes). The status light on the front of the modem will blink while the modem boots up.

    When the modem connects to the CenturyLink network and is ready to use, the status light on the front of the modem will be solid blue, and the DSL light on the back of the modem will be solid green.

    Step 4: Connect a device via Wi-Fi using the name and password on the back of the modem.

    (Optional) Step 5: You can also connect a computer to the modem via Ethernet. Connect the white Ethernet cable to your computer’s Ethernet port and one of the Ethernet ports on the back of the modem.

    Issues with a CenturyLink self-install

    If you’re having trouble with your self-install, check the lights on your CenturyLink modem. The status light on the front should be solid blue, and the DSL light on the black should be solid green. If the front status light is blinking after 15 minutes or the DSL light on the back is red, the modem can’t connect to the CenturyLink network. First, try the following:

    • Check that your cables and connections are correct. Reference the instructions that came with your self-install kit.
    • Restart the CenturyLink modem. To do this, unplug the power cable, wait 15 seconds, then plug it back in. Wait up to 15 minutes for the modem to reboot.
    • Try a different phone jack.

    If the modem still doesn’t connect to the network, you can try a different phone jack or contact CenturyLink customer support.

    CenturyLink modem is online, but the internet connection is slow or spotty

    If your CenturyLink modem is online, but you still don’t have a good internet connection, try some general troubleshooting.

    Start with our guide on how to set up a home Wi-Fi network, as it may help with general steps you missed.

    Next, try our internet and Wi-Fi troubleshooting guides:

    CenturyLink equipment rental

    CenturyLink charges $15 to rent an internet gateway (modem/router combo), a pretty standard ISP equipment rental fee. That’s about $180 per year, and you could purchase your own modem for about the same price—maybe even a little less.

    But choosing to rent equipment has its advantages. The ISP will provide tech support if anything goes wrong, replace the unit if it breaks, and update it when it’s obsolete. If you choose to purchase your own equipment, tech support, repairs, and replacement are all on you.

    Which installation option is best for you?

    CenturyLink provides a free professional installation for fiber customers who order a gigabit speed plan online . If that’s you, definitely opt for the free professional installation.

    For DSL customers, if you think your residence connects to the CenturyLink network, the self-install is worth a shot, as it will save you a lot of money. On the other hand, if you’re unsure about the condition of your home’s networking, or if you’re not comfortable setting up your own equipment, the professional install is the safer bet.

    Decided to go with CenturyLink? Enter your zip code below to see what’s available in your area.

    FAQ

    Can you install CenturyLink internet on your own?

    Yes, you can install CenturyLink DSL internet on your own, but fiber internet is more likely to need a professional installation.

    How much is a CenturyLink installation?

    CenturyLink charges up to $149 for a professional installation, but certain circumstances and promotions allow a waiving of this fee.

    Is CenturyLink self-install free?

    No, a CenturyLink self-installation is not free. CenturyLink charges $15 for a self-installation kit.

    What is a CenturyLink standard installation?

    A CenturyLink standard installation is a self-installation performed by the customer. CenturyLink will send you a self-install kit with everything you need to complete the installation yourself.

    Spectrum offers two options for installing internet service: a self-install and a professional install. We go through the pros and cons of each installation method to help you decide which best suits your needs. We also provide detailed instructions for completing a self-install and getting ready for a professional install.

    The first order of business is deciding whether to opt for the self-install or schedule a pro install. The self-install is cheaper, but it doesn’t always work. If you can’t afford to wait for a tech visit in the event your self-install fails, it’s best to schedule a professional installation from the start. Let’s take a look at the pros and cons of each option.

    Looking to sign up for Spectrum service? Enter your zip code to see the best internet plans in your area.

    Pro installation vs. self-installation

    Pro install

    Pros:

    • Tech performs entire installation (less work for you)
    • Tech can fix any issues that arise
    • Tech can move the connection to a different room
    • Tech checks overall network health and uncovers potential problems

    Cons:

    • Installation fee ($59.99)
    • Required scheduled appointment
    • Larger time commitment (usually 2–4 hours)

    Self-install

    Pros:

    • No appointment necessary
    • Cheap price ($24.99 activation fee)
    • Quick and easy setup

     

    Cons:

    • Doesn’t always work
    • Can’t move the connection to a different room
    • May leave some issues with your network unchecked

    Self-install Spectrum Internet®

    Cost: $24.99 self-install activation fee

    What you need: Spectrum self-install kit, compatible modem or gateway

    How long it takes: 30 min (approx.)

    Will a Spectrum self-install work for me?

    A self-install is the quickest way to install Spectrum Internet,® but you have to do it yourself. The good news is it’s very easy. To do it, you need a self-install kit, and your residence must be connected to the Spectrum network.

    How to tell if your home is connected to the Spectrum network:

    • Ask SpectrumSpectrum can tell you how long it’s been since the residence has had its services. If the address has had service recently (within 12 months), it’s more likely a self-install will work. If the address hasn’t had Spectrum services in a while, it doesn’t mean the self-install won’t work, it’s just less likely.
    • Ask the prior residentsIf the prior residents can confirm they had Spectrum Internet, the lines are probably still active and working. You should also ask the prior residence where the modem was installed, if possible.

    Self-install is a good option if:

    • The residence has recently had Spectrum services (especially apartments).
    • You’re comfortable setting up your equipment.
    • You can afford to wait for a pro install appointment in the event the self-install doesn’t work.

    Wired for cable vs. connected to the Spectrum network

    Being connected to the network isn’t the same thing as being wired for cable. If a home is wired for cable, that just means coaxial cable outlets are installed, but it doesn’t mean those outlets are already connected to the Spectrum ISP network.

    You need a tech from Spectrum to actually connect the home to the network. In a way, when you opt for a self-install, you’re sort of betting that the home has been connected to the Spectrum network in the past and that the connection is still active. Learning how recently the home has had Spectrum services—either by contacting Spectrum or the prior residents—can tell you how likely it is that a self-installation will work.

    How long does a Spectrum self-install take?

    You can complete your self-install in about 30 minutes, and a good chunk of that time is waiting while the modem boots, updates, and then reboots. The actual equipment setup is very simple and takes only a minute or two.

    Professional installation for Spectrum Internet®

    Cost: Up to $59.99

    What you need: A person 18 or older present

    How long it takes: 1–3 hours

    With a professional install, a Spectrum technician comes to your residence and sets up your new internet service for you. The biggest advantage a pro install has over a self-install is that the tech can connect your residence to the Spectrum network.

    The benefits don’t stop there, though; the tech can also place the modem in a room of your choice and find and repair any issues with your home’s cabling.

    A professional installation is a good option if:

    • Your residence hasn’t had Spectrum service for over 12 months.
    • The coaxial cables and outlets look old or damaged.
    • You’re installing multiple pieces of equipment (such as an internet gateway and 4 TV boxes).
    • You want to install your Spectrum modem or gateway in a room that doesn’t have an active coaxial cable. See our guide on where to place your router to learn more about picking the best spot in your home.

    How to self-install Spectrum Internet®

    To self-install Spectrum Internet, you need a Spectrum self-install kit and an active coaxial cable (the same kind of cable used for cable TV) outlet in the room where you want to place the modem.

    How to order your Spectrum self-install kit

    You can order your self-install kit when you first order your Spectrum Internet® plan. You can choose to have your self-install kit mailed to you, or you can pick it up at a Spectrum store.

    What comes in your self-install kit

    Your Spectrum self-install kit will come with the following:

    • Instructions
    • Spectrum modem w/ power cord
    • 2 coaxial cables
    • Coax splitter
    • Ethernet cable

    How to connect your Spectrum modem

    Step 1: Place your Spectrum modem near a coaxial cable outlet.

    Step 2: Take a coaxial cable from your self-install kit and connect one end to the back of the Spectrum modem, and connect the other end to the coaxial wall outlet.

    Step 3: Plug one end of the modem power cord into the back of the Spectrum modem and the other end into an electrical outlet.

    When using one coaxial outlet for a modem and a Spectrum TV box, you’ll need to use the splitter and extra coaxial cables that come with your kit.

    • Connect one end of a coaxial cable to the coaxial wall outlet and the other end to the port labeled “IN” on the splitter.
    • Use the remaining coaxial cables to connect the TV box and modem to the remaining ports on the splitter labeled “OUT.”

    Step 4: The Spectrum modem will begin to boot up. Wait for the online status light on the front of the modem to go from blinking blue to solid blue. This usually takes 2–5 minutes but can take up to 20 minutes.

    This is when you’ll learn if your residence is connected to the Spectrum network. If the online status light goes solid, you’re ready to activate your Spectrum service. If, after waiting 20 minutes, the light is still blinking, you probably need a technician.

    Step 5: If you’re using a Wi-Fi router, connect one end of the Ethernet cable that came with your kit to the Ethernet port on the back of the modem and connect the other end to your Wi-Fi router.

    If you’re not using a router, connect one end of the Ethernet cable to the modem and connect the other end to the Ethernet port on your computer. However, we don’t recommend this because you lose the added security features that come with using a router.

    Issues with a Spectrum self-install

    If your modem doesn’t go online (indicated by a solid blue online light), you probably need a Spectrum technician to come set up your internet. If you’re still having issues with your connection after activating your service, use our internet troubleshooting resources to get your Wi-Fi running smoothly.

    Start with our guide on how to set up a home Wi-Fi network, as it may help you with general steps you may have missed that apply to any Wi-Fi network.

    If your new Spectrum connection is a bit spotty or slow, or if you’re having trouble connecting a device, try our internet and Wi-Fi troubleshooting guides:

    Pro install Spectrum Internet®

    If you decide to go with professional installation from a Spectrum technician, you should schedule an appointment when you order your services. Here’s what you can expect:

    Pro installation breakdown

    CostAppointment windowAppointment time
    $59.991 hr.1–3 hrs.

    How to order a Spectrum professional installation

    You may be able to choose a pro install when ordering your services, but the option isn’t always available when ordering online, in which case you can call Spectrum customer service at (833) 267-6094.

    How to prepare for a Spectrum professional installation

    Here are some preparations you can make to ensure your installation goes as smoothly as possible.

    Confirming your Spectrum service appointment

    For certain services, you need to confirm your appointment with Spectrum, or the appointment may be canceled. When an appointment requires confirmation, you’ll be notified of when and how to confirm the appointment.

    Preparations for your Spectrum professional installation

    • Someone 18 years old or older with a government-issued ID must be present during the installation (typically 1–3 hours).
    • Ensure access to your utilities. This might be a telephone pole or pedestal in a neighbor’s yard. The tech will also need access to where the cable is grounded (probably somewhere on the side of the house, near the power meter). This isn’t usually applicable for apartments.
    • Ensure access to the areas where you want the cable installed. This includes moving any furniture or other items that block access to the cable outlets.

    Spectrum pro installation steps

    The installation process usually takes between one and three hours, depending on what needs to be done. If complications arise or you need a lot of cable outlets installed, it may take a little longer. These are the general steps to a tech installing cable internet:

    Step 1: The tech arrives and reviews the order.

    The tech confirms your order and the room where you want your service installed. They will also need to access the nearest cable tap utility and various locations where the cable runs throughout your home.

    Step 2: They connect your home to the Spectrum network.

    To do this, the tech needs access to the nearest cable tap. This is often located on a nearby telephone pole, a telecommunications pedestal, or a junction box if you live in an apartment.

    Step 3: The tech ground the main cable line before it enters your home.

    The tech usually grounds the cable line to your power meter box. This step usually isn’t necessary for apartments, but it depends on the utility setup of the building.

    Step 4: They then route the signal to the room where you want the equipment installed.

    This step is a little different for every home. If your home is prewired with coaxial cable, things are simpler. If you need a new coaxial line run to a room, that’s a bit more of a process, but nothing the tech can’t handle.

    Step 5: Next, they’ll set up equipment and explain how to use your service.

    This is when the tech will connect your modem and set up your new home network. They also go over how to use your new Spectrum Internet® service.

    Equipment: Renting vs. buying Spectrum equipment

    Spectrum provides a modem free of charge but charges $5 per month to rent a Wi-Fi router. The other option is to purchase your own router, which costs more up front but saves money in the long run.

    Renting

    Pros:

    • Costs less up front
    • Easy and free tech support and replacement
    • Guaranteed compatibility with your Spectrum service

    Cons:

    • Costs more over time
    • May lack some advanced features

    Buying

    Pros:

    • Choose equipment based on your needs
    • Keep your equipment even if you switch providers
    • Avoid monthly payments

    Cons:

    • Higher up-front cost
    • Some research required
    • More difficulty getting tech support
    • Spectrum won’t replace it if it breaks

    How much does it cost to rent a modem from Spectrum?

    Spectrum provides a free modem, but it charges $5 per month to rent a router. That’s $100 per year, a lot less than what most ISPs charge (usually around $12 to $15 per month).

    How much does it cost to buy my own router for Spectrum Internet?

    Router prices can range anywhere from $60 to several hundred dollars. It really depends on your needs. Long-range routers and mesh routers have great coverage and features but tend to be the most expensive. Take a look at our buyer’s guide on the best routers if you need some help choosing your Wi-Fi machine.

    Should I buy or rent a modem and router for Spectrum Internet®?

    Spectrum’s $5 per month is one of the lowest monthly rental price tags out there. The modem is free, so we recommend you use it unless you have special circumstances that require something fancier. The same goes for the router—$5 a month is a good deal when you consider it provides tech support, replacements, and upgrades for your router.

    Thinking of buying a router for your Spectrum internet service?

    See our 2022’s best routers guide, where we compare the prices, specs, and performance of the best routers.

    If you don’t want the hassle of researching and shopping around for a good router (as well as worrying about the router breaking), rent a router from Spectrum.

    On the other hand, if you need special features or want more control over your Wi-Fi network, purchasing your own router may be worth it. For example, if you have a large home and need to cover the whole thing, you might want a long-range router or a mesh network. For more information, see our full breakdown of renting vs. buying a modem and router.

    Which install option is best for you?

    It never hurts to try a self-install. The worst-case scenario is that it doesn’t work, and you proceed to schedule a professional install. However, if you don’t have the time or it’s crucial you get your internet service up and running by a specific date, the safer bet is to schedule the pro install right away.

    Decided to go with Spectrum services? Enter your zip code below to see what’s available in your area.

    FAQ

    Can you install Spectrum Internet® by yourself?

    Yes, you can self-install Spectrum Internet® if your residence is already connected to the Spectrum network. The Spectrum self-install process is very easy, and everything you need comes with the Spectrum self-install kit.

    How do I get my Spectrum self-install kit?

    You can order your self-install kit when you sign up for your internet plan. You can also get a self-install kit at a Spectrum store.

    How much is Spectrum’s installation fee?

    Spectrum charges $59.99 for a professional installation. If you opt to self-install instead, Spectrum charges a $24.99 activation fee.

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