20 RCN Customer Reviews
Rating breakdown
Overall
Speed
Pricing
Service
Brian Z | 08-04-2019
It's very inconsistent and buffers a lot! If you go into another room or outside...within 50ft...you get no service. Highly disappointed!
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34 
15
Amaris S | 07-31-2019
Is great nd works good i love it
Was this review helpful? 2 6
Stephen E | 07-26-2019
Verified User
Service is excellent, never have had a service interruption unless for power failure over the 4-5 years we have had them. Pricing is the best in DC, pay less than $50 for very high speed. I agree with the inconsistency of the service speed. Though my account says 330 I never get close to those. But that is no different than any of the competitors.
Was this review helpful? 10 3
Mariana A | 06-03-2019
Verified User
Oscar at Customer Service was very efficient and professional and was able to work out a better deal without compromising the service already being received.
Was this review helpful? 2 2
Brian J | 05-31-2019
Verified User
Really good internet for the price
Was this review helpful? 2 3
CHRISTOPHER R | 12-16-2018
Verified User
Blazing fast, no hassle, no downtime to date, and very little package pressure.
Was this review helpful? 2 3
Teresa S | 08-23-2015
I found the speed and service very disappointing. it is not as promised. also very high cost for sometime service. considering change soon. customer service rarely helpful on phone after very long wait time.
Was this review helpful? 89 14
James K | 06-17-2015
Internet speeds are frustratingly inconsistent. The variance is between one hundred Mbs and one point zero Mbs. Periods between four PM and eleven PM are particularly problematic. Service is fair to poor. Scheduling a service technician a few days out, does little to remedy a drop in service, right now. When the technicians do arrive, nothing out of order is discovered and no remedy is rendered. I wish there were a viable option.
Was this review helpful? 128 26